Nice friendly and courteous staff. Work done quick and efficient. Coordinated the repairs with Geico and Enterprise so well I didn’t miss a beat. Kendra brought my vehicle out cleaned, polished and repaired. Explained what was done perfectly. Sevice King kept me posted on it’s progress from start to finish. Kudos! Will recommend Service King to friends and family.
1/6/2018
Long P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Brandon Robinson is an outstanding Service Advisor.
He is ultimate professional and provides Great Customer Service.
Kudos to him and yiur staff!
1/6/2018
Richard J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keller Gibson was exceptional in his approach and response to my concerns. Honestly , it’s the kind of service you’d hope to receive in any business. I hope I never get into an accident again but if I do I’ll be sure to request Keller in the process of repairs. The repairs were thorough and he didn’t hesitate to offer further assistance. Thanks again for the great service
1/4/2018
Michelle A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything was awesome with the exception of one detail. My vehicle had a decal on the back bumper that said “Altima” on it. The bumper was replaced, but the decal was not replaced. It is a small detail, but I think Service King should advise if decals are going to be removed and not replaced. Thank you.
12/31/2017
Rolando A. VERIFIED CUSTOMER
Vehicle Make : Ford
Not fixed all of the damages
12/31/2017
Liberty Mutual. VERIFIED CUSTOMER
Vehicle Make : Jeep
Daniel was great and kept me well informed! Vehicle was repaired in less than a week!
12/30/2017
Tamara B. VERIFIED CUSTOMER
Vehicle Make : Ford
By allowing them to text me updates, I was made aware of almost every move my truck made during the repair process. That was in addition to the phone calls from David Steele who was managing my repair. He and the main technician Daniel went above and beyond to make sure my truck was in even better condition than before the accident!! They really care!!
12/30/2017
Avesgus T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Happy New Year!!
12/30/2017
**** E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Told car would be ready on 12/26. It wasn’t. Then told 12/29. It wasn’t. Received text that it was ready. Went to pick up car. Was told it wasn’t ready. Told guy was on his way from Arlington to put on stripes, and that it would be ready FOR SURE TODAY. Told to go run errands for an hour or two. It wasn’t ready again. No one has called. Car is still there. Completely unacceptable. Very disappointed about being misled. Get your act together. This is second chance we’ve given Service King. Won’t be back a third should the need arise. First vehicle was never fixed properly.
12/30/2017
Teresa A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There are deep scratches in the chrome molding around the front passenger window. I’m still waiting for the chrome molding for both windows on the passenger side. I would like the chrome replaced on the window as well. The repairs took 2 weeks longer than estimated to me. I had no problems with Kendra. She is a good employee. A little more communication would be great. I have used Service King in the past at a different location with not great results. I thought I would give it another chance at the Grand Prairie location. If the molding issue is resolved, I will give you a great review. Thank you.
12/29/2017
Jerry W. VERIFIED CUSTOMER
Vehicle Make : BMW
Was disappointed that service king wasn't able to complete the repairs. However I was extremely satisfied with the personnel and their communication with me and the sending my Bmw to a BMW repair shop.
12/29/2017
David H. VERIFIED CUSTOMER
Vehicle Make : Lexus
We arrived 10 minutes late yet the technician was very cordial and reassuring. We were kept informed on the status of repairs which were completed a day earlier than promised. Overall we are very pleased with the service and professionalism.
12/29/2017
James A. VERIFIED CUSTOMER
Vehicle Make : Toyota
No additional comments
12/28/2017
Robert T. VERIFIED CUSTOMER
Vehicle Make : Honda
Pleased on service and David Steele .
12/23/2017
**** H. VERIFIED CUSTOMER
Vehicle Make : Ford
Always a great experience levi ng there
12/23/2017
Curtis H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Everyone was friendly and helpful.
12/23/2017
Paulina P. VERIFIED CUSTOMER
Vehicle Make : Buick
Had a great experience thank you
12/22/2017
Rick N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The repairs were great. My assistant Jennifer Gynn, was amazing. However, the receptionist, Rachel was not very friendly not welcoming to customers. In fact she was rude. She was the only negative aspect of my otherwise outstanding experience with Service King
12/22/2017
Louella J. VERIFIED CUSTOMER
Vehicle Make : BMW
My service person was excellent. Rate him a 10. He was great. Would recommend service king to friends.