Great updates .finished before promised date. Car repair looks amazing!
11/19/2016
Ty W. VERIFIED CUSTOMER
Vehicle Make : Nissan
I give service king an A for the car repair. I give Service King an F for poor phone service. With this site having telephone issues for months, that is poor service to your customers. Listening to the front desk tell customers, I can't hear you, call us back. When I called in fit status on my car, every other word was choppy. Plus your web site from a PC is slow slow slow. This makes me think twice about referring friends or family to service king.
Have someone from the corporate office call me about the telephone issues at ****-****-xxxx.
Thank you
11/18/2016
Terry C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Repairs look great.
11/17/2016
Rabiya S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work and great service.
11/17/2016
Johnny C. VERIFIED CUSTOMER
Vehicle Make : Honda
Left head light not working and left blinker comes on by itself. Windshield wipers stopped working . Call me ****-****-xxxx
11/16/2016
Audrey C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent customer service and repair work!
11/16/2016
Kellen D. VERIFIED CUSTOMER
Vehicle Make : Ford
Matt and his team ensured my vehicle was restored to the best possible quality.
11/16/2016
Tara W. VERIFIED CUSTOMER
Vehicle Make : Volvo
I made an appointment many weeks in advance for a small dent in my bumper. I was disappointed when I dropped off my car and was told it might take several days to repair, but I was told that the shop had many other cars to repair. When the car still wasn't ready by the estimated date, I called to get an update. It was 24 hours before I received a call back and then I was told it would be ready within a few hours. I requested that the car be ready in two hours if possible and was promised a call back in 20 minutes to tell me if that was possible. An hour later, I still hadnt heard back, so I called again. I waited on hold for several minutes before finally being told that my car was ready and I could pick it up at my convenience. My car was in the shop for almost a full week for a dent the size of a pencil eraser. No one explained to me why it took so long or why it took longer than expected. In fact, I was given the distinct impression that the majority of the time, the car was just sitting there. If I could have dropped my car off a different day, it would have saved me time and rental car fees. Why are appointments made if the car isn't going to be worked on for days??
11/16/2016
Raymond M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service.
11/15/2016
Kathy M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Car was returned with 2 additional dents.
11/15/2016
Jessie D. VERIFIED CUSTOMER
Vehicle Make : Toyota
This was my first experience with Service King. The staff was amazing and I got my car back in a timely manner.
11/15/2016
Dominic P. VERIFIED CUSTOMER
Vehicle Make : Ford
N/A
11/12/2016
Nathan T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Service was great, appreciate the text message updates.
11/11/2016
Jonas C. VERIFIED CUSTOMER
Vehicle Make : Ford
My consultant, Matt, was outstanding when it came to communication. Several times the parts that came in were damaged, and Matt kept me fully in the loop with both good news and bad news. I would always prefer to be informed even when the news is bad!
THANKS MATT!
11/11/2016
Robert B. VERIFIED CUSTOMER
Vehicle Make : Nissan
There was a rain the night before I picked up my vehicle. When the vehicle was delivered it was covered in rain water. I worked at a body shop and we never let water stand on fresh paint.
11/5/2016
Tosha S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Delay on account of issues at your side can cause lot of inconvenience.Commitment is also very important to customers.You may introduce a scheme of small reward in lieu of delays with a letter of regret for any reason.
11/3/2016
Paul C. VERIFIED CUSTOMER
Vehicle Make : Hummer
It took too long to get the car ready. I understand that they were following Allstate process with the parts. So I don't blame the repair shop. The fix was excellent.