Service King Southwest Plano

Matt was outstanding to deal with. He was caring and obliging and kept informed of the progress of my vehiclr

Great communication and quick turn around.

Having some more inventory would bring a quicker service.

Matt kept me informed throughout the process. Work performed was satisfactory.

Justin kept me updated on repair process in a timely manner. He exceeded my expectations

I came in with a damaged bumper due to being rear ended. The representative told me it should be an easy patch job that would be relatively cheap. Then I showed him the estimated cost of repair from the insurance company that included a NEW BUMPER. He then said they left a lot of things out and it would cost more. It was my understanding that I would get either the new bumper, or a cheap repair job (hey, I could save a little money and not be in the hole 75 dollars for the car rental). Instead, He adusted their cost of repair to match the estimate which was supposed to be for a NEW BUMPER. In the end, I received a below average repair job (top of bumper is ripply, and the whole bumper is not the same white as the rest of the car), and all of this for what was supposed to be the cost of a NEW BUMPER, which is what I thought I was getting while I was waiting. I even sent him an email asking him if it would be costing more, because if so, I would need to contact the insurance company and inform them that they did not give me enough money for the new bumper. I talked to him on the phone during the repair time and he said he got my email (didn't reply) and that he had to adjust the price and do the patch job to get my car out to me quicker. Okay, now I know I'm getting a REALLY expensive patch job - this doesn't seem right. When I confronted him about it afterwards, he kept giving me the run around and obviously didn't want to make it right, even after I explained all of this to him. He even told me that the insurance company would NOT work with me for the extra money to fix the bumper (they told me the opposite). ?? Still unsure what to do from this point. HIGHLY UNSATISFIED.

Wyatt was very helpful, kept me informed of progress and exceeded my expectations.

Lot better than expected.

Great, fast service with consistent communication.

Service King did an amazing job with a side of awesomeness with creating an environment of great customer service. Especially staff member Matt, he made sure I was taking care of due to any questions, issues or concerns I had he was able to provide assistance as well as provide updates on the repairs of my car "black pearl" via text! The collision repair team did a magnificent job on the car repairs. Thank you! I appreciate the time and effort that was put in to ensure my needs as well as my car needs were met! High Five Service King Staff Members! :)

Work looks good. Matt took goid care of me. Delivery was originally scheduled For Monday but they managed to get pfinished by Thursday.

Thank you!!!

Wyatt was fantastic to work with.

Matt was great! He was extremely nice and helpful!

Wyatt was terrific.

Great service as always.

Appreciated the updates. Had several questions which Anthony answered right away.

Nice job overall

There was 900 increase on the estimate. I was not aware of the change. No notification. Nothing. The advisor left for the day which was literally 5 mins after he told me to pick up the car. Mind u he could have said something on the phone. When i paid the deductible, no one mention any change. Im not sure if they sould be privy to that information but he had left a note for them to tell me that would have been nice. My issue is the headlight that was replace only needed the bezel and the entire lamp. Unnecessary part replacement. This is my second bad experience with service king center. Its a guarantee no i will not use again. I feel like i have been ripoff again. Lost customer for poor communication.

Great customer service, excelllent at keeiping and sending a current status of your vehicle