The whole process took too long. The text messages were not always accurate and truthful, just the company's effort to cover up the delays in finishing when promised. Although the final finish was just in time to prevent extra charges form the car rental company, the front license plate holder was not replaced when delivered. I have been instructed to come back with another license plate and the license holder will be installed. Having only driven the car from Service King to get gas and then to home, I have not noticed any other problems with the repair of the vehicle but my wife thinks she is noticing a minor stiffness in the steering that was not there before.
5/6/2017
Annette A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great service. I was updated every day on the status of my vehicle. My car was ready sooner than expected.
5/6/2017
Jason S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car wasn't repaired properly. The gaps in the hood are uneven, and the hood is higher than the fenders. Trim on the door was missing, and the paint has multiple large scratches. Also, the interior wasn't cleaned properly. I had to leave the car at the shop and get back in the rental car.
4/30/2017
Mariangela A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They were truly great.
They even delivered my car.
Amazing!!
4/29/2017
Brenda S. VERIFIED CUSTOMER
Vehicle Make : Kia
Did a great job
4/29/2017
Jeany R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job! Staff was very friendly and helpful!
4/29/2017
**** M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Worked with Terry Weiss, very professional and kept me up-to-date on my 2006 Chevy Silverado. The work was very good, and I am very pleased with the results!
4/28/2017
Dustin D. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I worked with John on my truck. He got it done fast and had great communication. Would definitely use Service King again.
4/27/2017
Robert M. VERIFIED CUSTOMER
Vehicle Make : Acura
Representative has been great. Very responsive and kind. However, there are a couple of issues that were missed and will need to be addressed. No complaints about rep but I'm disappointed that I'm going to have to put my car back in the shop again after not having it for 4 weeks.
4/27/2017
Shirin A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Did good job
4/23/2017
Judy H. VERIFIED CUSTOMER
Vehicle Make : Honda
Special thanks to John Bradley
4/21/2017
Sondra F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Anissa was awesome and kept me up to date throughout the whole process.
4/19/2017
Tim D. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciated the easy process and professional but friendly service.
4/18/2017
Eliz B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really appreciate Anissa following through with Allstate to get my window and door fixed.
4/18/2017
Jesus V. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks to the advisor Matthew E. and the rest of the team at service king a great job well done.
4/15/2017
James J. VERIFIED CUSTOMER
Vehicle Make : Kia
They got the job done sooner than expected.
4/8/2017
Jason V. VERIFIED CUSTOMER
Vehicle Make : Ford
Employees were amazing
4/5/2017
Kimberly W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car was properly fixed and they were very professional and kept communicating with me. The only thing I would say could've been better was that my car sat there for **** week before even getting looked at. I made an appointment a week ahead just because I didn't want to have to pay for a rental while my car just sat there.
4/2/2017
Elijah J. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Honestly, they text or called me when updates were made. They made me feel like I was important. They had my vehicle finished within the time they said. They repaired everything like new and I couldn't be happier with their work and hospitality. If I could cook the entire facility a meal I would lol. I hope they see this message. Service king in Fort Worth off of rufe snow, thanks for everything. ????????????
4/2/2017
Clarence S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Matt was great with communicating information and made sure my Jeep was back to 100%. Very personable and offered great customer service! Will definitely recommend Service King from this experience.