The whole process was very concerning. From drop off to pick up, I will never use service king again... After all it was said and done my car left with new dings and paint chips and a big blue scratch. I'm hoping another shop will fix their mistake. The lifetime warranty is worthless, I won't go back.
2/10/2018
Earline P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
First off my car was promised to be done on January 26th and it was not finished until February 2nd. With that the wrong emblem was used on the front of my car as well. Also the staff made a big deal about putting new tires on the car which are not the same as the ones that were originally on there nor do they match the ones on the back of the car. The attention to deal with this shop is non existence and nor will I ever use them again going forward.
2/4/2018
David B. VERIFIED CUSTOMER
Vehicle Make : Ford
Told car was ready & was NOT. Had not been quality control inspected.
Pls do not contact.
2/2/2018
Michael B. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair was completed sooner than estimated time, the team is very nice to me very polite. And the repair looks great can't even tell it was replaced
2/1/2018
A W. VERIFIED CUSTOMER
Vehicle Make : Nissan
See other survey for details
1/30/2018
David B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I will need to bring it back due to it pulls to the right and shakes after 45.. Alignment is off
1/27/2018
Joe H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Service Advisor Terry Weiss was extremely gracious and paid attention to every detail to the damages on my 2016 Chevrolet Tahoe. He kept me up to speed on the status of my SUV on a daily basis and insured that my Tahoe would be 100% service completed successfully which was the case. I will reach out to Terry Weiss soon on my '08 Toyota Tacoma as it requires some body work and paint refresh. Thank you Terry and thank you Service King- North Richland Hills :)
1/26/2018
Om C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job
1/26/2018
Victoriano F. VERIFIED CUSTOMER
Vehicle Make : Subaru
was professional and friendly staff services represent by John Bradley
1/26/2018
Kyle G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Terry did an amazing job as far as the quality of work as well as keeping me informed with numerous updates. Very satisfied with the results.
1/24/2018
Yara C. VERIFIED CUSTOMER
Vehicle Make : Jeep
After having my vehicle over 2wks , it was returned to me with pits and bubbles on my hood after repair. The tire pressure sensor system was not adjusted so I was constantly getting errors. To top it off while out and about I started getting a low brake fluid notice on my car and by the time I got home my brakes barely worked and brake fluid was spraying all over. I'm extreamly frustrated that there was not any quality control inspection done on my car , that Setvice Kings carelessness in repairs could have caused a terrible accident. I have a car in my garage that is not driveable after trusting you with my collision repair.
1/14/2018
Tamera D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your staff did an excellent job on the repairs and in keeping us informed about a realistic time frame of how long it would take to complete the repairs.
1/14/2018
Shirin A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent
1/13/2018
Gary C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service. Great work.
1/13/2018
Joe P. VERIFIED CUSTOMER
Vehicle Make : Mazda
I liked the fact that y'all kept me informed every step of the way.
1/12/2018
Alan T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great job on the repair itself. My only complaint is that the impression I was left with was that it was a 4 day job and it took 8. 9/10.
1/6/2018
Julia O. VERIFIED CUSTOMER
Vehicle Make : Honda
We don’t have our car yet. Can’t tell you how we like our experience yet.
1/6/2018
Stacey B. VERIFIED CUSTOMER
Vehicle Make : Dodge
When I arrived at 9:29 for my 9:30 appt, my assigned advisor was too busy to talk with me. I was told 2 people were ahead of me waiting to talk to him. Another new guy helped me, took notes, view the truck & had me sign papers. I did receive texts about the vehicle status, however advisor did not contact me until vehicle was almost complete.
I feel if I have an appointment, then I should be seen. I feel I should have been contacted about the results that were found before work began as well.
12/31/2017
Deirdre C. VERIFIED CUSTOMER
Vehicle Make : Honda
Very nice people and they did great work. Also faster than I thought.