Service King Kingwood

I worked with Cory. Very nice guy. Was polite when we talked. Communications about my car were few. Seemed like I was the one calling Service Zking to check on the car. It appears Cory has no control over the project management of the work performed or the quality of work performed. My car was almost 4 weeks past due. I tried to pick it up 3 times, but there was always something wrong. It was very clear to me that there is no quality inspection taking place before delivery. My car had overspray, was not cleaned out thoroughly, misapplied parts, wrong part, clips not applied correctly, etc. At the very beginning the lady at the desk asked me to sign paperwork when I first came in on day one. I did not sign it right away because one of the sentences says, (paraphrasing) 'that the customer and service King rep have gone over the car and discussed the damage. I indicated that I just got there and had not discussed the damage with anyone so I was not signing the paperwork. The lady behind the desk got an attitude. After looking at the car I signed the paperwork. On a positive note I did like the fact that service king agreed to pay for the rental beyond the 30 days I had with my insurance. Thank you for this. It did provide a vehicle for me.

Ted and the ladies at the front desk were terrific!

Outstanding service from everyone! Peter was great.

My service advisor Garrett Williams and the receptionist at your Kingwood branch were extremely knowledgable, helpful and courteous. The job was done top notch. Great craftsmanship!!! Thanks for taking great care of me guys!!!

The rear quarter panel has a major scratch that was not repaired. The trunk lid is not evenly placed.

The team was awesome and polite. Thanks for taking care of my car!

Suv looks great. Alex was awesome and so was receptionist. Thank you

Quick and really nice work

We are so extremely happy. Mr. P. Broussard was extremely helpful, and has shown such professionalism, and made us feel that he would take good care of us, as if we were the only customers. The entire staff was so curtious, and helpful. However, Mr. Broussard was the reason we wanted our car to be fixed at your establishment. He tended to us previously last year and caused us to have such peace and confidence in Service King, that we never want to take our car any where else. Thank you all for your help, and for employing such great individuals. God bless you all. Respectfully, Jose & Carmen ****

Communication was great regarding progress of work. Also work looks great!!

Your facility is a well oiled machine and has provided one of the best customer service I have ever experienced along with a quality job done at a fast pace!!!

Alex was great to work with!

Alex was very helpful thru the entire process.

Took a little longer than I thought it would, but my car looks very good. My Acura RL is an easier and more fun to drive than my rental Jeep Patriot. Am happy to be back in my own car.

Great experience. Peter did a great job keeping me informed and getting my vehicle out the door in a timely manner!

Alex did customer service the way it is supposed to be done. Customer service done right.

High quality work and good service.

They were very accommodating & timely. Enjoyed doing business with Service King.

What I like most was the updates on the stays of the work and over all quality.

Everything was so clean except my headlights, why? My rear view mirror fell off, why didn't some one worn me before I found it on the floor? What a schock! However my car looks as Google as if not better than before, thank you. Nelta L