Service King South Ft. Worth

Chelsea was great

very happy with the service and the car looks really nice. Partick was very helpful. Thank you

I took my truck in for a simple bumper replacement. I made an appointment around 2 weeks ahead of time and when my appointment date came, I was informed a few hours after I dropped my truck off that the replacement bumper was not in. That was on Feb 16th. I can understand not having parts for damage that cannot be seen until everything is taken apart, but this was obvious to everyone who looked at it that it was just the bumper that needed replaced. The morning of Feb 17th, I recieved an automated text saying that my vehicle was near completion and then around 11:00 I recieved a text from Patrick that my bumper still hadn't come in. So you either have an automated text service that does not work or an employee inputting false information in the system. Later in the afternoon on the 17th, I recieved another text from Patrick stating that the new bumper finally came in but was damaged. He was not able to tell me when a new one would be available. I recieved an update late evening on the 17th that the repairs would not be completed until the 20th. I finally had to call around 3:30 pm on the 20th to try and find out what the status was on the repairs. After I got Patricks voicemail again, I recieved a text from him about 30 seconds later stating they are trying to get it done and he would let me know when it is completed. Around 6:00 pm on the 20th, I received another text stating they were having problems with one of the back up sensors and he would have a mechanic look at it the morning. So I am now 5 days without my vehicle because of a simple bumper replacement. On Feb 21st, I recieved a call from Patrick stating that one of the clips was broken on the sensor but he could not tell me how it happened. Well first of all, it wasn't because of where the bumper was hit. There was no damage near that sensor. Not to mention that I received the initial text from Patrick on the 16th that everything had be disassembled and no further damage was found. So he gave me the option of replacing the sensor or having someone come out and reset the sensor and bond the old sensor back in. He expected me to do this at my cost! I would be more then happy to provide pictures to show that the clip was damaged due to carelessness (you can still see the screw driver marks in it). They used a screw driver to remove it and damaged it. Why am I trying to be charged for damage the mechanic caused? Around 11:00 am on the 21st, I recieved a call from Patrick that they took the truck for a test drive and the sensor reset itself and that my truck was ready. So almost 6 days for a simple bumper repair (5 work days since Service King is not open on Sundays). This whole process was unacceptable and you can rest assure that Service King will always be a last option to take any of my vehicles in the future!

Completely professional and was kept updated almost daily

I really liked the updates on text. Keep up the great work!!

Excellent service fast and vehicle looks perfect

Great job. These people are the best

Ray and the entire service team went above and beyond my expectation

From start to finish, I couldn't have asked for better service! Thank you to everyone involved.

Great service. Angel kept us informed every step of the way and car finished earlier than expected. Great!

Very professional customer service and timely repairs. My car looks like new. Thank you!

Thank you for the fast, efficient service and the communication was great.

Speedy service, loved getting frequent updates about the status of my car.

Fast,professional, and nice

Timely communication and great looking work. The entire process was simple and easy. Everyone involved was friendly and professional.

I'm going to be bringing my KIA back on Wensday as the paint is poorly done and the body is not all lined up properly. As far as the front desk they are very nice and attentive.

I really appreciated the updates & friendliness. Than you

Prompt service and excellent work. Great communication concerning status of car.

Very easy and in order. Everything seemed like all will be done right. The only out of order was getting a text to fill out a survey on how was my Experience with your process. I didn't get the car for 3 hours or more, so really couldn't fill out the survey. Which made me think car was done and you didn't let me know. Thinking you didn't tell me when you were done I came to shop to see what was going on. Car wasn't finished and needed to wait half hour for completion. Pretty minor situation but situation none the less. I am definitely coming here again if I need to. Pretty dam smooth overall. Thanks Dave.

Everything was great. My entire experience was very pleasant and I was really impressed with how quickly everything went. I was able to get an estimate on my lunch break with plenty of time to still get lunch. My car was ready two days before the date I was originally told. The staff was super friendly and Chelsea kept we informed on everything that was going on. I would definitely recommend this Service King.