No one answers the phone, especially with in 20 minutes of closing. No service advisers return phone calls resulting having to go in person to get an update on my cars status. After that people suddenly start making updates. A dent was initially missed and a chip was horribly re-painted the first time we went to pick up the car. During the second attempt service was much better and the car looks good now.
6/26/2018
Laura V. VERIFIED CUSTOMER
Vehicle Make : Honda
Heath was amazing and super responsive when I tried to call! I am so grateful for everything y’all have done. Thank you!
6/25/2018
Harry W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I received an automated text telling me my car was ready, but in fact it wasn’t.
I got the text early in the morning but the car wasn’t released until mid-afternoon.
This needs to be addressed as a problem to solve. We shouldn’t receive this information if the information is wrong. In my case, I had to ask my friend to bring me twice to get the car. Not cool.
OTHERWISE, everything was GREAT!
6/14/2018
Shawna C. VERIFIED CUSTOMER
Vehicle Make : Kia
Kasie was so awesome. I know I spelled her name wrong. Also there is a small mark on the front bumper. Dale will tKe by Thursday
6/13/2018
Carolyn M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service
6/9/2018
Damon G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am very pleased with the work that I received from your company. The level of professionalism that I received from start to finish is second to non.
6/9/2018
Danelle C. VERIFIED CUSTOMER
Vehicle Make : Kia
Professional service team...
6/8/2018
Rachel B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Anna is fantastic!!!!
6/7/2018
Jose M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I have no comments just add to say very nice and polite peoppke
6/7/2018
Ella Mae. VERIFIED CUSTOMER
Vehicle Make : Nissan
Anna Waldron, my Service Advisor, was very courteous and kept me informed of the repair progress. She was an excellent liason with the insurance adjuster handling the claim. On a scale of "0-10", I would give her a "10" for her service and help. And the car door looks brand new. Thank you all for the wonderful work.
6/3/2018
Maria-trevino R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Overall, it was ok. I was dissatisfied with the communication process. I should not be calling to find out the progress of the repairs. I was told by text that it should be ready by Wednesday, May 30, and I called about 4 pm to see what was going on. Then, I got a call stating that my call would be ready by Friday morning. On Friday morning I called again and left message to find out a time frame so I could arrange transportation. Again, I got a text and an hour later a call about 3:30 that it was ready. When I am satisfied services received, I return for further services and recommend you to family and friends. Otherwise, it’s the opposite. Thanks
6/2/2018
Lauren W. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for making such a nice and quick repair. I enjoyed staying updated with text messages from service king. My repair was even completed before the estimated time. Valet experience was also smooth and painless. Thanks for your help!
6/2/2018
Lorissa O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kacee was very sweet and thorough when explaining cost of repairs. She made sure I understood everything because I needed to report damages to another party. Her friendly personality even shined through when she called me about updates. When I showed up to check out the place was very busy, Kacee was busy with another customer and instead of having me wait, Cindy jumped in to help me so that I can be on my way. The great customer service I received from both ladies was outstanding. We all hope we never see them again, because I wouldn't want anything else to happen to my car, but because of these ladies I will be sure to recommend Service King and be a loyal customer.
6/1/2018
Casey Lanier. VERIFIED CUSTOMER
Vehicle Make : Ford
Friendly and welcoming staff. Everyone was very helpful and Zack made sure to keep us updated every step of the way! Thank you for making this a stress free experience.
5/30/2018
Teresa G. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was amazed at how friendly the people were and how fast my repair was completed. I turned my car in late Thursday evening and I received a call telling me my car was done Friday evening. Wow. The estimate was spot on and the car look great. The car was washed, vacuumed and wiped down on the inside. It was like stepping into a new car. If I ever need to I’ll definitely use Service King in the future.
5/27/2018
Brenda L. VERIFIED CUSTOMER
Vehicle Make : Volvo
Service King did a great job on the Volvo. They finished the car earlier than expected. Thank you for your help
5/25/2018
Colleen T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great job,excellent communication outstanding customer service. My tech Casey was great. She is an asset to your business as are the lovely ladies in your lobby. Very professional
5/25/2018
Velma V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thx
5/25/2018
Kathleen C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone there helped make a bad situation of a car wreck much better.
5/24/2018
Don O. VERIFIED CUSTOMER
Vehicle Make : GMC
It was a no hassle experience. Everyone involved did their job.