Service King South Lewisville

My account manager never called me. I had to call and speak with the manager and even then he still didn’t call. It wasn’t until the day when the car was ready that I received a call. I then pick my car up and my car wasn’t working properly. I had a “oil pressure sensor” going off. I took my car there properly working and service king just said well we didn’t touch your engine and didn’t want to take responsibility. There was even food wrappers inside the hood. I am so disappointed in the level of professionalism with service king. The store manager Mike Garth did a good job trying to apologize for everything but I will never go to SK again.

Repair took to long. When I got the truck back the alignment is off.

It was one of the best customer service experience I’ve had. Informing me of the status even before I could think of it. Continue the great work.

It's good experience to repair my car. Exact servixe and informing process the repair.

Casey was fantastic. Made the process quite painless. Thanks.

I appreciated the regular updates. Lonnie, who worked on our car, was polite and respectful.

Just fantastic service and quality workmanship.

Great work!

Anna, was great, and the valet service that was provided is such an awesome thing!

My colors don’t match and when I brought it to his attention he said the bumper and metal of the car isn’t going to be the same. I’m sure that is so but at least it wouldn’t be that noticeable. Then when I turn my air my suv make a funny noise and have a miss to it...it doesn’t do it when you turn it off.

I was kept updated at every stage of the repair work

I appreciated the progress updates.

The hail damage was repaired beautifully except for one large hole close to the windshield- it was completely missed!

The car is making a loud weird sound when I brake and I don’t feel safe driving it. I would think it’s tested prior to releasing to the customer so I don’t understand why I was given the car back in this condition but it needs to be addressed ASAP. Eva R

Staff did Fast and kind action.

Thanks for your employee’s upbeat personalities during a particularly bad year with our house, cars, health issues, etc. I’m so glad all employees had a “Can Do” attitude.

Courteous response

Communication from facility very poor. Had no idea what was going on with the repair unless I called. My vehicle was there over three weeks for a very minor repair. I got zero updates without initiating a call. At one point I had to call the manager to determine what was going on because I couldn’t get a response from the service person. They had my car for four days before realizing they were supposed to do the repair estimate for Safeco which I had arranged when I called and made the appointment. And this was only after I called to get an update after Safeco asked if I had taken it in yet. Then once they did it, there was some sort of a glitch where they weren’t getting the authorization even though Safeco sent it multiple times. I never got an estimated date when I would get the car back. When it wa finally done I was out of town and had to wait another four days to pick it up. My car was filthy when I picked it up even after telling the service representative when I would be there to pick it up. He wanted me to wait twenty minutes for him to get it cleaned up but I had to get to work. It was definitely not the same experience that I had several years ago when I got another vehicle repaired there. I can’t say that I would recommend this location for all the above points even though I am satisfied with the actual repair work.

My car now has scratches that were not on it when I turned it in. Also there are dents from hail that wrre not fixed and weather stripping that was not applied correctly. I am livid that this has happened and found that the experience was rushed and it was all about getting as many cars in and out the door ASAP then it was about quality. I would not go back again as the work is sub par. The inside of my trunk foam and covering were taken off and it wasn’t put back on. I had 12 plastic rivets rolling around my trunk because I didn’t look and inspect it as I should have before I drove it off the parking lot. This is terrible shoddy work.

Excellent work and it was accomplished in less time than anticipated. Everyone I dealt with was knowledgeable and very professional.