Timeline was not clear. There was a 3 week delay to accept my vehicle; the delay was explained as "parts need to be ordered". When it was time to drop off vehicle; it had to be an appointment although everything was already discussed/quote was established. For this, I had to take day off as they wouldn't allow car to be dropped off. I was told at time of drop off that parts will now be ordered. Really? That was the same reason for first delay. Then the date when it was supposed to be ready, it was not..........
4/19/2016
Gladys W. VERIFIED CUSTOMER
Vehicle Make : Ford
Kimberly kept me informed during the whole process. I was updated in such a timely manner that I was able to keep my plans and activities. I'm very pleased. Thank you. Gladys W
4/16/2016
Joseph W. VERIFIED CUSTOMER
Vehicle Make : Ford
I was extremely pleased with the outstanding service i recieved at Service King 281 & Thousand Oaks location. Connie kept me up to date on ever detail during the process of my repair. Also wanna thank Jennifer who put me in contact with Connie. These two made my experience so fantastic ill refer a friend!
4/16/2016
Santos V. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks a bunch to Julian, the technician and mechanic that worked on my vehicle. I am satisfied with the end result and for the service during this process.
4/15/2016
Tiffany S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team was very quick and courteous!
4/15/2016
John R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great communication, repairs done exactly as needed and discussed, with super friendly people.
4/14/2016
Amy M. VERIFIED CUSTOMER
Vehicle Make : BMW
My service agent was great. My vehicle was not completed when originally promised. My car was dirty when I picked it up, so I still cannot assess the repairs. Inside was still dirty from air bags.
4/12/2016
Roger P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Everything was done right . Megan C. Was awesome thank you'll very much.
4/12/2016
Jorge C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Overall the service was good, just the delivery time was not according to promised and did not receive a call explained it. However, I recived an explanation from the adviser at the moment of pick up my vehicle
4/11/2016
Andrew H. VERIFIED CUSTOMER
Vehicle Make : Honda
Try to make times for the repair to be finished more accurate. The same day my car was finished I received an update saying it would be another week and then 5 hours later it was done. I made my plans according to my quoted time and then had to scramble and jump through hoops to get my rental returned and get over to pick up my car. That caused a lot of stress on my end
4/11/2016
John I. VERIFIED CUSTOMER
Vehicle Make : Dodge
Outstanding service Kimberly Grey was awesome
4/10/2016
Timothy A. VERIFIED CUSTOMER
Vehicle Make : Honda
Kimberly Gray was my service representative and she was outstanding. She was quick but thorough when accepting my car, kept me informed and I got my car back faster than I thought. I would not hesitate to recommend Service King to my friends and family.
4/10/2016
Anthony S. VERIFIED CUSTOMER
Vehicle Make : Ford
Carrie, the woman who assisted with the estimation of damages to my vehicle, was very attentive and helpful.
4/9/2016
John K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your customer service is fantastic! Kimberly was on top of everything and kept me posted throughout this experience. Very professional. Thank you!
4/9/2016
Belia M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very efficient, helpful and great service and people.
4/8/2016
Gilbert V. VERIFIED CUSTOMER
Vehicle Make : Lexus
Carrie is awesome, thoughtful, diligent, pleasant, and explained everything thoroughly. Great experience for an inconvenient repair job.
4/8/2016
Ronald S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional, fast and complete. A pleasure to deal with.
4/8/2016
James F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Fast and super efficient process from beginning to end with communication throughout.
4/6/2016
Brenda D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone very friendly, especially Lawrence. Great work and I appreciated the frequent emails.