Service King San Pedro

Great service, communication, and quality of work.

The Service King employees are very nice. Very satisfied with the repair that was done to my truck. Thank you Jesse Caballero keeping me post it through the whole time. I would recommend my family and friends to Service King. Thank You Jesse Aurora R

Kimberly Gray the service advisor was the greatest & kept me informed on a daily basis. The car looks beautiful! I am so glad I waited to get appointment with Service King . It couldn't have gone more smoothly. Pat Ezell

My car got serviced pretty quick.

Jesse is completely professional, knowledgeable and courteous. I will recommend Service King to anyone needing repair work. All the staff treated me with care.

If takes longer to repair, a loaner car would be most appreciated! Our tech was nice & helpful.

Car looks great. In the future, don't schedule car drop off on a day you are closed (Jan 2, 2017)

Unfortunately, the experience was very poor. Scheduled a Jan 3 appointment in October. Had to call and verify the appoint many times because I kept receiving calls from SK stating I needed to schedule and appt. I left my truck with service King Jan 3. Said it would take a week to fix my door knob by replacing it. I informed the lady that I wanted a quote on my bumper and was looking to replace that outside of the insurance as the insurance was covering the door knob replacement from being broken into. I called numerous times asking for the Quote. Reaching the second week I stopped trying and just wanted my truck back. At the end of the second week still not a single phone call from sK on a status update and no emails. Only text messages that were inaccurate consistently. All I asked for was an email or text with an update because i travel for work.I finally called and demanded my truck back and then they said it is ready Friday. The only positive was that Hertz brought me a rental car. Still no quote on the front bumper replacement in my Ford F-150. 90% of my calls went to voicemail and never returned. Got my truck back and the door knob did not match my white truck. I said screw it ebcause with this service it would be another three months and rental car fees on top of my costs. No thank you. SK leadership must be the worst because they don't value customers and relationships. I reported SK to State Farm to remove them off the preferred list because they don't value that relationship or they would of communicated with me properly and I was trying to give them more business by replacing my bumper and they couldn't even get organized enough to get me a freakin quote. All that wait time of 3 months to get this done I probably couldn't of gotten done someone else in a fraction of the time. But because SF had them on a preferred vendor list I wanted to wait for the best. Definitely not even close to being average much less the best. I went in to get my truck worked on and I couldn't even get a quote on my work requested if that tells you anything. Way to lose customers and money their SK. Brilliant! Now it goes on Social Media and let that spread.

Jesse did a great job of keeping us informed.

Jesse was flawless through availability, providing information, and customer service!

Loved working with Kimberly and the ease of the process between SK and USAA

I care very much about my red volvo. Thank you all for taking care of her so well.

Great job!!! My car looks brand new

My car looks wonderful and I appreciate the available convenience times I was able to drop and pick my car. It made it easy as I work from 8-5 during the week.

Jesse was super nice! He made sure my car was completely taken care of. The repairs were perfection, not even a mark or scratch it looks like the damage was never there! Thank you so much!

Julian did an outstanding job in explaining things in detail e me and also checked in w me to update me on car status . Awesome job

We had to call several times to get in touch with our service representative just to pick up the car once it was complete. He didn't return any voicemail meaaages over two days, and when we finally talked to him, he acted like we needed an appointment to receive our car. We told him that we weren't waiting, and sure enough my wife was able to get the car immediately. No idea why he insisted on this "appointment" since it was entirely unnecessary. We were given the run around. Our last experience was very good, but this one with Jesse was needlessly complicated - especially since he neither picked up his line or returned voicemails. Our car was done ON THE ORIGINAL DUE DATE and he had the nerve to ask for a five star review since "it was done early." Very disappointed and annoyed with our service, and have already lodged a complaint with our insurance company.

The car was not repaired very well. We left the car for further adjustments. Went back the second time and it was worse. We are scheduled to return the car a third time. The panels are not aligned and the bond was not sanded properly. U am afraid the pair will need to be redone and bonds resanded. The advisor is very nice. The work is not.

Megan and the Service King team were great. Very professional and kept me up to date on the status of my vehicle throughout the process.

The service was great, rapidly completed, and provided a thorough detailed explanation of what was fulfilled.