Staff friendly and appreciated updates on repair progress.
3/23/2017
Octavio A. VERIFIED CUSTOMER
Vehicle Make : Kia
Jesse did a great job explaining what was going to be done and set good expectations
3/22/2017
Michael S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The bumper that was replaced was not installed correctly and you can see the separation. There are multiple chips on the hood that was replaced and workmanship does not look good.
3/22/2017
Olga L. VERIFIED CUSTOMER
Vehicle Make : Honda
The advisor and all the other staff members were very professional and courteous. I have been kept informed about the repair progress regularly. The repair has been completed earlier that initially estimated. In my opinion, Service King is a great place to have one's car repaired!
3/19/2017
Richard V. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The radiator was left with out coolant and I drove it my home very disappointed
3/19/2017
Michael S. VERIFIED CUSTOMER
Vehicle Make : Kia
Did not fix my trunk to close properly. Trunk is not lined up with the back lights.
3/19/2017
Blanca M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job!
3/18/2017
Burl S. VERIFIED CUSTOMER
Vehicle Make : Saturn
I need to bring the car back in. It's pulling severely to the left and it wasn't when I dropped it off. The store manager and I are going to talk on Monday on how to resolve this issue.
3/18/2017
Jo C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Absolutely wonderful service, workmanship, and results. Thanks so much.
Megan was outstanding in her handling of the vehicle repair process
3/16/2017
Susumo T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair time is faster than I expected. I am very satisfied with text massage from Carrie.
3/15/2017
Kyle W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Julian Menchaca was outstanding, he kept me apprised every step of the way.
3/14/2017
Armando R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Please I need to talk to someone
3/12/2017
Abhijit And. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very professional, job done right, earlier than promised day.
3/12/2017
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Ford
Communication on the status of the repair was great
3/11/2017
James S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Getting text updates was great. Lawrence was very nice , answered all my questions and kept us updated ! And it appears that the repairs are excellent. Thank you - will highly recommend Service King with no reservations!!
Yvette was not so great - She never called us to make an appointment and I had to call her twice before I got a return call - and she sounded as if she really wasn't too invested in customer service /experience.Then we were incorrectly given another customers paperwork / receipt when picking up our vehicle, which we did not discover until we got home...which will ,unfortunately , necessitate another call to... Yvette.
3/10/2017
Elda D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everyone was very professional and thorough, especially Carrie.
3/9/2017
Ismael N. VERIFIED CUSTOMER
Vehicle Make : Kia
The steering wheel was not properly aligned. The tire alignment seems to be fine but the steering wheel when straightened out, the vehicle turns left. I called Carrie as soon as I realized the problem. She was able to coordinate with the service king on the soutside of town off military rd, so I can stop by this thursday. While she was able to help address the issue, the fact is it was not taken care of the first time before i drove off service king property. Now I have to take more time out of my busy schedule to go Thursday and wait some more so they can fix it. This is tiring and we should have not to find ourselves in this situation.
3/8/2017
Catherine B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Carrie was very good. Explained everything. I like all the updates. Car repairs looked great. I also appreciate getting my car back washed and cleaned.
3/7/2017
Tobias V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Megan was outstanding, particularly with keeping me abreast during all stages of the repairs and for making the entire process painless.