Carrie was outstanding. She consistently kept me informed about each phase of my car repair. She was knowledgeable and her customer service skill were the best I've ever had. Service King did a great job on my car and in record time. I highly recommend Service King for any auto repair needs. You are very lucky to have Carrie representing your company. I was very nervous because this was my first auto repair and I was bracing for the worst. Thanks to Carrie, she put me at ease and I was able to walk away with the confidence all would be well handeled. Many Thanks, Myra H
7/9/2017
Dawn C. VERIFIED CUSTOMER
Vehicle Make : Subaru
My representative, Dillan, was outstanding and very helpful every step of the way. However, the repair technician(s) did not completely return my vehicle back to me as I had it before the accident. Mainly, they were not able to rewire the aftermarket fog lights correctly.
7/6/2017
Roberto H. VERIFIED CUSTOMER
Vehicle Make : BMW
Overall job was amazing. The step by step updates are above and beyond. I hate being left in the dark
7/6/2017
Ryan T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They kept me informed and were very courteous throughout the process. God bless y'all.
7/5/2017
Edward G. VERIFIED CUSTOMER
Vehicle Make : Ford
From my initial visit, to pick up time was extremely fast. But more importantly the Quality of the repair is phenomenal!!! I can't see where the initial damage was. Which, of course, is the idea! Hopefully I will never require your services again! But, should the need arise, I will Definitely use your company!!!
7/2/2017
Andaz A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
This has NOTHING to do with my service Advisor, Dillon. But after a $10,000 repair, I would expect the car to be nicely cleaned. Ideally Detailed; but just a $30 Wash Tub wash would be nice. Shocking that a car is returned after you guys make a 30-40% margin and it's moderately cleaned. I spent 30 minutes vacuuming it and cleaning all the dust off the dash. TOTALLY UNACCEPTABLE. That's like a realtor remodeling a house for $100K and having a yard with weeds and unmowed grass. How is that even a business practice that is tolerated? Ruins the entire experience of having a car that is repaired so well. I have only a few pictures that show the condition of the car. Dumbfounded. Just for a $35 investment to make the whole experience good, I would go to another provider next time. Again, shocking that your industry thinks they can spend over the allotted time, which companies st me over $200 because you had the wrong parts. Not my fault, not my insurance company's fault. Yet you took no financial responsibility. So, for $190, you lost a customer. Disappointed and not happy at all. Dillon was great. Your service was NOT! 2008 Mercedes CLK 350 -!Andaz A
7/1/2017
Kelly W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Service advisors Julian was great. Communication about progess was great.
7/1/2017
Susan M. VERIFIED CUSTOMER
Vehicle Make : Honda
Easy and comfortable service from start to finish. Slight issue-key was returned damaged however sales rep Dillon said he would get it fix/repaired. Other than that great service
7/1/2017
Margie D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I liked getting daily updates !
7/1/2017
Brian S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pablo was very helpful
7/1/2017
Amanda R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great service and staff! Thanks Pablo.
7/1/2017
Harlan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Once again we had as a result of an in fortunate accident but fortunately I was privy to the extraordinary customer service, attention to detail, courteous and professional service that I have no come to associate with Kim Gray.
I also had the privilege of working very closely with another outstanding service king professional and Dillon
6/30/2017
Roland L. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Julian was the most professional service agent I have had in a long time. He was very detailed in going over my vehicles repirs
6/30/2017
Michelle N. VERIFIED CUSTOMER
Vehicle Make : Volvo
dillon was wonderful! he was very thorough and professional throughout the entire process. i would highly recommend Service King and Dillon to anyone needing service on their vehicle.
if you do not hand out bonuses for amazing customer service, you should! He deserves every praise!
6/30/2017
Brent S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kimberly was great!
6/29/2017
Janice L. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Kimberley Gray was most helpful & attentive to my car repair. She is a treasure to Service King. What a dedicated employee.
6/27/2017
Gilbert C. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for getting car back in timely manner once you did have an opening to do so .
6/26/2017
Francisco C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pablo did a great job and helped us every step of the way.
6/24/2017
James M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It was a pleasure doing business with you your. Staff were professional and courteous during my visits with you. Thanks Mrs grey for your professionalism courtesy and and communication that you provided every step of the way I would strongly recommend future service to any of my friends.
6/24/2017
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Ford
Tres Cudtomer service justo try yo improve the time YOU Tale to drop the can in Your Store grest everything thai you