Service King San Pedro

The repair took longer than expected and we notice this weekend that the backup light on the drivers side is not working

Great job, nice people, quick turn around on my repair!

Excellent work & customer service

Kimberly and all the staff were tremendously nice, professional and made the process very simple.

Iots of fun , my adjuster was fun to work with. She did a great job . THANKS

I have a lot of feedback... I will try to keep it brief. We have used Service King before and been satisfied with the work and the timeliness of the repair. This was a different experience entirely. Our 2014 Honda Odyssey was stolen and then wrecked. After 12 days in shop, parts had not even been ordered on what I was told was a 10 day fix. There were other issues during the repair concerning our communication that I could expound on if desired, but more importantly, the quality of the work is shoddy. After 34 days in shop @ Service King, I am going to have to call and return my vehicle because the horn doesn't work (a major safety issue that almost contributed to a wreck on the way home as some one tried to merge into my lane and I could not honk to alert them. My vehicle would not pass a safety inspection as is). The steering wheel has a gap I can fit my fingers through. The piece that was ordered was either wrong or the mechanic did not know how to fit it. Additionally, there are several places on my van that the paint is entirely scratched off- right to the metal and that was not addressed. I actually chose Service King because of a positive prior experience. At this point, not only will I never use Service King again, I will steer those I know away from it as well. The service that I received and the repair to my vehicle were not what I had come to expect from your company. I had previously had a high opinion of your shop. Hopefully these things will be made right when I call in the morning.

Continuous updates and great customer service. Would us these guys again!

Thank you for the frequent updates on the status of my vehicle.

Carrie and the team were great. I highly recommend Service King!!

Excellant agent with excellant service

Appreciated the periodic updates on repair of the car. Kept me informed from start to finish.

Great comms and great quality work ahead of schedule. Julian Menchaca was excellent

From beginning to end I was treated by friendly, professional staff. They turned an unpleasant, upsetting situation into a worry free experience. I greatly appreciated the continuous communication, providing updates regarding the status of the repairs. My sincere thanks.

They completely missed to put the fog lights on the car. Horrible job!

Thabk you Pablo for keeping me up to date on the status of the repairs and completing the work ahead of schedule. I appereciate the teams knowl, professionalism and courtesy. You made the experience pain free for

Every employee we communicated with represented your company stupendously. We have worked with other companies and it is just that ....WORK!

Carrie was the most attenative service advisor I have ever had. She made sure I had communication on virtually a daily basis. She even made sure my car was washed and vacuumed prior to me picking it up. Not sure about the rest of your advisors at this particular location, but if they are as attenative as Carrie it's a win-win situation. Job well done Carrie! Thank you!

Carrie Latham was great to work with.

My car was not completely repaired. It also had paint damaged to it, and the bumper was not aligned right. It's sticks out on one side.

So far it everything seems to be fine. Julienne was very helpful and efficient. The work was completed quickly.