They finished ahead of schedule and it looks great. Service King also took care of the paperwork with our insurance company.
8/25/2017
Melissa S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
We don't have the vehicle because the work was incomplete when we arrived, at the time requested. There were two small areas where the paint work hadn't been done completely and was flaking off. We left empty handed, and now I'm getting texts asking for a completion survey. I'm concerned your records indicate you no longer have my vehicle because in fact, you do.
8/25/2017
Gary H. VERIFIED CUSTOMER
Vehicle Make : Honda
Pablo was helpful and courteous!
8/25/2017
John K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
All great
8/25/2017
Michael J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pablo was fantastic and setting the expectations and keeping me up-to-date with the status of the repair
8/25/2017
Ken B. VERIFIED CUSTOMER
Vehicle Make : Kia
Car was repaired on time. I was kept informed on the status of the repairs. My service advisor was very professional.
8/25/2017
Yifan Y. VERIFIED CUSTOMER
Vehicle Make : BMW
Very fast and good job. Like the work.
8/24/2017
Lauren K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Kimberly Gray and Michelle Sager are amazing. They made my entire experience, start to finish, easy and stress free. Being an employee at USAA, I know what it means to have high customer service expectations. Kimberly and Michelle exceeded all expectations! Please tell them thank you!
8/24/2017
Jenessa S. VERIFIED CUSTOMER
Vehicle Make : Toyota
There was an issue with the original work, but Pablo was happy to take it back until it was perfect. So thankful for the wonderful customer service!
8/23/2017
Charles B. VERIFIED CUSTOMER
Vehicle Make : Scion
Ms Gray did
an excellent job.
8/23/2017
Cindy R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not only did they do a good job, they did it for less than we expected. I hope we never need to come back but we know where to if we need that service
8/22/2017
Jerry G. VERIFIED CUSTOMER
Vehicle Make : Honda
I was continuously told the car would be ready aon the 22nd. We were on our way to Austin on the 18th when I saw a message from SK that the car was ready. I called Pablo to inform if i could pick up on early Monday AM but he said that USAA would not pay to have the rental car over the weekend. Wr had to interupt our plans to pick ip Honda when I planned to pick up on the 22nd as originally told by SK. We were late getting tp Austin. We appreciate the Honda being ready early but there was no coordination for us to change our plans. We had less than an hour to get to SK before Pablo left for tor day on Fri.and change all the contents from rental to Honda. I felt very rushed and was never told by USAA or SK that we would be responsible for paying weekend use of the rental. POOR coordination and communication. The price to paint car was high and should not require complete removal of the rear bumper to paint small area of bumper. That area looks bad!! Thank you.
8/19/2017
Norma V. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated the update and the communication. Definitely a smoother ride with the repair work.
8/19/2017
Clyde J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kimberly Gray was so excellent to work with that we are very pleased. She was intelligent, friendly (but not in a "fake way), and very good at explaining what was covered & what was not. All in all, she is quite an asset to your business!
8/18/2017
Gloria S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Liked Updates.
8/18/2017
Corey T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great communication. Excellent job
8/16/2017
Miguel D. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great communication and kept me informed about the repairs, time line and completion of the work.
8/16/2017
Patricia C. VERIFIED CUSTOMER
Vehicle Make : GMC
Carrie was awesome provided excellent customer service and kept me up-to-date
8/15/2017
Jerry L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I'm quite happy with the repairs your staff
Accomplidhed. I've looked it over carefully
And have not found a problem to date. I
Am particularly impressed with the way you
kept me informed with the progress in the
repairs.
8/11/2017
F U. VERIFIED CUSTOMER
Vehicle Make : Lexus
Ignition key was broken. We had to buy a new one @ $69.28. Also the bumper cover which contain the lower turning lights does not operate. In addition, the driver door handle and interior leather is stained. It appears to have been handled with greasy hands. The broken ignition key was replaceed at owner expense for out of pocket cost of $69.28. We have asked USAA for reimbursement of key cost. Kimberly Gray did a good job throughout the time Service King had our Lexus. Neil Upchurch, 655-3222.