Excellent communication throughout the repair process
5/9/2018
Zane C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great experience. They even cleaned the car up and put a clear coat over the entire car which made it look like a new car. Thanks.
5/6/2018
Mel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Julian and the rest of the team were flawless. I would suggest anybody that needs car repairs to visit the San Pedro location. Bad information was received from Allstate and the representative assigned to my case was not responsive; however, Service King made the overall experience very good. Other service businesses should visit your location to better understand what it means to provide - excellent customer service. Thanks again for providing service that was above and beyond the standard
5/6/2018
Erica P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Truly appreciate the updates and timely service.
5/6/2018
Jerome N. VERIFIED CUSTOMER
Vehicle Make : Ford
It took a month and a half to repair my car! When I picked up my car today it was dirty like hell and no gas. New scratches on my car that were not there
5/6/2018
Grant H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Gilbert was professional and ensured work was completed as directed
5/5/2018
Sonia E. VERIFIED CUSTOMER
Vehicle Make : GMC
Great Customer Service!
5/5/2018
Reinhold P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Gilbert did a great job keeping me informed on the progress of the completion of the vehicle. Customer service was excellent! Thank you for completing the job so quickly.
5/4/2018
Mei L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Service king did a great job I didn’t expect them to finish so soon , they started working on my car on Monday and finished Thursday.
Pablo provided excellent service. He updated me every day to let me know my status .
5/4/2018
William W. VERIFIED CUSTOMER
Vehicle Make : Ford
Nice guys. Got the car done way ahead of schedule
5/4/2018
Virgina R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Julian was great. Always kept me up to date on the repair of my car. My car was repaired 8 days before the estimated time. Also, the repair was outstanding. If ever I need any body work done on my cars, Service King will get my business. An absolute wonderful experience.
Thank you
5/4/2018
Julie W. VERIFIED CUSTOMER
Vehicle Make : Honda
Gilbert was knowledgeable and personable, and consistently communicated with me.
5/3/2018
Aaron K. VERIFIED CUSTOMER
Vehicle Make : Ford
The actual repair I am happy with and the work done on my vehicle, but the condition in which my vehicle was left at the location during the repairs I am not happy with that all.
5/2/2018
Brian W. VERIFIED CUSTOMER
Vehicle Make : Ford
They brought car out filthy when I went to go get car. It was nice of them to try expidte me except I could have waited to avoid what happened.Floor mats where covered in dirt. I never use car floors mats in back & they’ve never been stepped on, now I can not recognize the mats like they where stolen & replaced with old mats. When I get back to town I will have to steam clean floor mats seats & wipe down dust from all over the inside of car. My car smelled bad when I got it smell got less after a while. My 2015 Ford Escape only has 5750 miles & was like new on the inside now I have all problems listed. Last time u repaired hail damage the car came out perfect I was impressed. Tough luck this time. I am glad the assistant manager said sorry & offered me a free rental when I get the last stage of the repairs done. The PDR Team should not stand in the cars for repair & leave doors open unless absolutely necessary & then they should take gr8 care so the customers do not have a bad experience. Could go on & on except will say basically this is what happened.
4/29/2018
Danny P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Gilbert Padilla was very attentive in making our experience at Service King a great one
4/29/2018
Miki C. VERIFIED CUSTOMER
Vehicle Make : Nissan
The repairs to my car were handled efficiently and timely. I was impressed with the seamless coordination between my insurance company, Service King and Enterprise. All I had to do was drop off my car and then choose the car I wanted to rent. Couldn’t have been easier! I thought I might not have my car for 2-3 weeks but I got it back on day 5. Julian Menchaca was courteous and knowledgeable in all aspects of the repair. His gentle demeanor made me comfortable. I especially liked the daily updates on the stages of repair.
4/28/2018
Cynthia F. VERIFIED CUSTOMER
Vehicle Make : BMW
Quick and kept me updated
4/27/2018
Gabriella C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Noticed other damage was done to me vehicle and other parts of my car was touched other than what was supposed to be repaired and it was never brought to my attention.