Took 9 business days to fix front bumper. Received multiple text messages all week notifying me my car was on schedule to be complete 4/12. On the 12, we had not heard from service king so we went up to the shop at 11am. They told us the car just needed to be washed and would be ready by 3pm. We arrived at 3:30pm and the car was still not ready. We finally received the car at 4:30pm. They also never notified us of what the estimate was.
4/13/2019
Randy D. VERIFIED CUSTOMER
Vehicle Make : BMW
James Silva was very helpful, and Service King did a great job repairing her BMW.
4/13/2019
Louie N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for all your hard work to get my vehicle back to me!
4/9/2019
Tricia S. VERIFIED CUSTOMER
Vehicle Make : GMC
Kimberly was perfectly professional, friendly and competent. I was very satisfied with the service.
4/7/2019
Christopher G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work! Can't even tell it was damaged or had to be repaired. Really appreciate the hard work
4/4/2019
Christopher A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Work was incomplete, failed inspection and diagnostic or was never started, details of any obstacles or issues were not relayed properly to Usaa or myself.
4/4/2019
Miles W. VERIFIED CUSTOMER
Vehicle Make : Acura
Superb service. Kept me informed
4/4/2019
Marcelo C. VERIFIED CUSTOMER
Vehicle Make : Ford
Always satisfy with their service
4/2/2019
Robert K. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I am a returning customer which shows I am satisfied with the service. Thank you.
4/1/2019
Deborah R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Cool. Pablo Silva was great. I took my Lincoln MKX there and he was very helpful and friendly. He was very reassuring, and a good conversationalist.
4/1/2019
Cecilia C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thanks service king for a good service. Also Pablo went above and beyond to help me in my situation. Thanks Pablo and keep riding till the wheels fall off !!!!.
3/31/2019
Victoria A. VERIFIED CUSTOMER
Vehicle Make : Honda
Overral i was satisfied they left my car like brand new and Julius was very nice. Thank you all
3/28/2019
David W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I returned to Albuquerque. Car seems fine. Thanks for helping me get back quickly. I can't find a Service King to go to in NM if I have a problem.
David W
3/22/2019
Mark B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was incredibly helpful and kept me in the loop through the whole process
3/21/2019
Margot Z. VERIFIED CUSTOMER
Vehicle Make : Mazda
Service was excellent in quality and Time span! We appreciate being kept up to date ! We will recommend your facility and if necessary use it again in the future ! THANK YO U !!!
3/13/2019
Linda E. VERIFIED CUSTOMER
Vehicle Make : Jeep
Looks like. Pablo and the crew did a great job. Kept me advised of progress as I was out of town, peace of mind.
3/12/2019
Robert S. VERIFIED CUSTOMER
Vehicle Make : Lexus
One of the easiest collision repair processing I have been through
3/9/2019
Shaun . VERIFIED CUSTOMER
Vehicle Make : Audi
I will be contacting the manager on Monday regarding multiple issues with the repair. Very disappointed in the end result!
3/9/2019
Trista M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kimberly was fantastic. She kept we current on my vehicle at all times and was very accommodating. I had a sick infant with me and she ensured my transition was smooth. Thanks Kimberly!
3/7/2019
Juan G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The overall experience was super excellent and fast. My appointment and rental car pick up took less than an hour so had some time to spare for my lunch hour. My advisor communicated thoroughly and my vehicle was repaired within 3 days.