Good service to keep me updated thru the process. Only issue was when I was told the car was ready, I showed up and it had not been washed and was not ready. I had to wait an hour for someone to find it and then have it cleaned before releasing it to me.
7/18/2016
Yanceychristine S. VERIFIED CUSTOMER
Vehicle Make : Jeep
They texted and said the car was ready
TWICE
it was not ready
Then we show up and the lady was mean and rude.
7/12/2016
Kathryn T. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was confident I was going to be taken care of by my service tech , Brad . I also thought the text updates were helpful in keeping me aware of progress as well as set backs.
7/8/2016
Alissa A. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car is beautiful again! It's perfect. Service was fantastic!!!
7/8/2016
Gaddistamme H. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Please call me. My tire pressure monitoring system is still not functioning. Please help me to resolve this matter.
7/6/2016
James K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My car was not repaired correctly (will be bringing it back next week) and is it is now completely covered with what appears to be paint residue. The paint (all over car, not just the damaged bumper) is now rough and tacky. This car has always been hand washed, waxed and is always garaged. I am not sure how it can be restored to condition it was in when I brought it to Service King. I will be in touch first thing on the 6th to see how to proceed. I am sickened by the condition of this car when returned to me this morning by Service King!
7/3/2016
Michelle D. VERIFIED CUSTOMER
Vehicle Make : Buick
Kevin Newsome was great to work with. He did a great job of getting my car repaired in a timely manner despite USAA's unresponsiveness.
7/2/2016
James V. VERIFIED CUSTOMER
Vehicle Make : Scion
Great experience with Service King. I appreciate Doug Nemeth's professionalism and communication throughout.
James/Dallas, TX
7/1/2016
Beth R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job
6/25/2016
Kathryn D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My service rep Paul was fantastic! Great experience.
6/23/2016
Kari O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Unfortunately the repair was several days late, and I wasn't ever updated. I received what I assume are automated texts about the status but they indicated things were on track so it was a shock to find out after having to call several times that the repair wouldn't be done on time.
6/22/2016
Neal M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your employees kept me informed, were courteous, helpful, and pleasant. Outstanding.
6/11/2016
Braleyshannon Braleygant. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Need to fix text updates.
6/11/2016
Andrew F. VERIFIED CUSTOMER
Vehicle Make : Jeep
I would have preferred a phone call within a day or two after I dropped it off to give me an estimated time of completion
6/11/2016
Julie Y. VERIFIED CUSTOMER
Vehicle Make : Nissan
Paul Matthews was my service advisor and he did a FABULOUS job. The work was excellent and everyone went above and beyond in getting my car fixed.
I will return and will refer others to you.
Thank you for a most pleasant and efficient experience!!
6/10/2016
Eunice A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Vrr
6/8/2016
Sandra B. VERIFIED CUSTOMER
Vehicle Make : Honda
Pleased with the service and attention to detail. Doug was very helpful. Charles and Sandra B