Service King North Dallas

I was informed throughout the process. The repair took much longer than I was originally told; however, the car is perfect. I always come to SK on Royal because of the consistent quality of the repairs.

Took a while to complete my job, due to availability of parts needed. Everybody that I spoke with here, was very cordial, and professional and Doug, especially, did a super job! Thank you, Service King, for taking care of me. Pat

Great customer experience. Jeff DeBaca is great.

Excellent work. Very friendly staff

Brad and the rest of the team did a great job keeping me informed.

Brad Davis is a consummate professional. Kept me informed throughout the process, and proved to be a man of his word. Very satisfied with the work done on my car as well as Brad's handling of my claim from start to finish. i'm hoping to not have an accent anytime soon, but if I do, I know where I'm headed. Paul S

Late, delayed communication.

Jeff was very professional and kept me updated at all times.

Great experience!

Once I go the vehicle in for repair, the staff was excellent, and the service advisor managing my case was great. I cannot say the same for your scheduling service. They were difficult, uncooperative, and even lied to me. If I had not been in a situation where time was of the essence to get the service scheduled and in, I would have found a different company to do the repair. I realize right now with all the hail storms, you have more business than you can keep up with. That will not always be the case. From the first person to answer the phone, all the way through, your people need to remember that the customer is the reason they have a job, and that their goal should be cooperative. I have had repairs done with Service King over the last 20 years. The next time I need a repair, I will think twice about contacting your company, not because of the service in the shop, or quality of work, but because I spent a day and a half with difficult schedulers trying to get my vehicle in. I simply do not have that kind of time to waste, nor do I appreciate the utter frustration they caused when they finally answered he phone (the first morning I was on hold for an hour and a half). Again, the service representative was great. He did his job well. The quality of work appears to be done well. Your issues to address come with the front line of people who set the tone for the customer.

My experience with Service King exceeded my expectations. The staff was extremely friendly and the turnaround time for my repair was quick. Kevin did a wonderful job with keeping me updated on the status of my repair and ensuring Service King would only deliver the best. I would highly recommend working with Kevin and service king.

Jeff was on regular communication with me either my text or calls and I appreciate that. My car was repaired within a great time frame and looks wonderful

Really appreciated how easy everything was made for us . Doug was more then helpful through the whole process. Hope not to have to use you guys ever again but if I do ... I'll come back to you guys . Thanks .

Good workmanship

Doug Nemeth provided the best customer service a customer could ask for. You don't see that very often and I couldn't be more thankful for his help. Give him a raise and keep him as an employee. Also, my Tahoe looks great now!

We're both claims completed Was the windshield replaced

Early finish .... Great job!

Kevin was great. My issues had nothing to do with him. He was able to help improve the situation by keeping me informed and explaining what went wrong. I wish better expectations were set from the beginning- telling me it would probably take a little longer than 30 days to repair did not prepare me for an almost 90 day process. I understand some wrong parts were ordered and other delays came up but the repairs to this car should have never taken this long to complete. I had to make 3 car payments while the car was in your possession. Every time I turned around there was a delay and another excuse why timelines couldn't be met. Kevin did wash and detail the car for me but it would have needed to be done anyway since the car sat in your lot for days without windows, so it needed to be cleaned anyway. I wish something more could have been done to help make the situation right but I really do not feel it has and therefore would never take my car back to this repair facility and would never recommend it either. This was a preferred provider for my insurance company and that's how I chose it when an uninsured motorist caused the accident that wrecked my new car but I have explained the frustration to the insurance company as well to help prevent others from picking this location and having to deal with the same frustrations I went through. Very dissatisfied with the whole process.

Everything was good

The shop seems to be too busy. Very disorganized with respect to paperwork.