Final bill was twice the estimate and double the time. After one month and over $4,900 in repairs, the vehicle was considered ‘complete’ with visible scratches left unaddressed.
1/17/2018
Matthew A. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Ingrid, at the RoyalLane/I75 was excellent. She kept me well informed as to the stausand got everything done so I could pick up the Range Rover two days “before” the schedule.
THANK YOU!!!
1/16/2018
Judithjeremy E. VERIFIED CUSTOMER
Vehicle Make : Honda
Initial Service and repair process exceeded my expectations on status updates and time of completion. My service person exceeded expectations and the rest of the staff was welcoming.
1/16/2018
Diane G. VERIFIED CUSTOMER
Vehicle Make : Honda
the service is terrific and I would use
SK whenever I need assistance.
Ingrid is especially knowledgeable as well as
being friendly and courteous every time I have spoken
with her. She deserves a promotion!
The work done was first rate and I would recommend
sK
1/14/2018
Wilhemina H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks! Very fast!!
1/14/2018
Trey P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job. Thanks
1/12/2018
Lucrecia G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Communication from Service King during the repair process was excellent. I really appreciate being informed regularly about the status of repairs.
Jeff was friendly and very competent. My entire experience at Service King was top notch!
1/10/2018
Joe G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Repaired area looks better than new
1/10/2018
Diego G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Ingrid was highly professional & attentive throughout the process;I have over 17 years managing various teams of professional sales associates & client service associates in commercial banking and as of early 2017 have transitioned into Management within the legal field as I complete Law School & State Bar examining;In all my experience,I can confidently say Ingrid has much Management potential & can likely assume a Management role immediately. She would not only employ the very client-centric behaviors herself but also serve as a model manager to those who report to her. In short,I would recommend she be considered for a Management role very soon,as she is a valuable asset to your clients & your company in a myriad of ways - Thank You— Diego Alberto ****/****-****-xxxx(cell)
1/9/2018
Carol R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Keeping in touch with us almost daily, was very much appreciated.
1/7/2018
Kevin K. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Front camera not working and front Collinson avoidance system not working
1/7/2018
Melissa S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Always fast, courteous, and knowledgeable
12/30/2017
James B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I had a wonderful experience with your company. My service advisor Kevin was fantastic. I would absolutely recommend you all to anybody in the future and the future is well
12/28/2017
**** L. VERIFIED CUSTOMER
Vehicle Make : Ford
Tim Wright did a great job keeping me updated and the entire staff was very helpful. Also pleased with the quality of the repair
12/26/2017
Justin K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service
12/23/2017
Albina G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent team! They had my car ready a week before the estimate. Right before Christmas! Ingrid my service advisor was wonderful!
12/23/2017
Norma L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Awesome customer service .... I give a 10+ to the person that help me ...Thanks
12/23/2017
Stefanie V. VERIFIED CUSTOMER
Vehicle Make : Honda
Timely, courteous and as expected!
12/22/2017
Jan R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you Srvice King! The entire team of professionals with whom we interacted were excellent! Special thanks to David and Kyle who kept up updated and ultimately back into our car in a short period of time. We give Service King a 5 Star rating!
12/22/2017
Jessica R. VERIFIED CUSTOMER
Vehicle Make : Ford
Kevin was very patient and kind and treated like royalty. He went above and beyond to make sure all my needs were met with service and dealing with the insurance company. So thankful for honest service with so much respect and kindness. Best place to get taken care of.