The work they did on my front and back bumper was good. My car was there for 8 days, to me this seems a little excessive. I paid to have the right side buffed. However this location had loaned out their buffing machine and I tried calling all day to see if my car would be ready. When I went to pick up the car, I could tell the buffing had not been performed. They finally admitted that no buffing had been done on my car. My rep wasn’t there but the lack of communication was very frustrating.
8/4/2018
E S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding in every respect. Robert Hathhorn, office staff, email progress notes were unbelievably good.
8/3/2018
Lashekia M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Robert my service assistant was awesome! From beginning to end he was very professional and informative. Thank you Robert. A job well done.
7/30/2018
Matsuyamakai Matsuyamadon. VERIFIED CUSTOMER
Vehicle Make : Ford
Our advisor Freddy did a great job in providing updates and for calling back when needed. Thanks again!
7/29/2018
Glenn K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Robert Hathhorn helped put my mind at ease the moment I arrived. He looked at my car and was very concerned about getting it fixed correctly and let me know that if there were any issues I shouldn’t hestitate to let him know through the entire process. I was also thrilled that my car was fixed before the estimated date as we are planning a road trip and I didn’t want to have to use a rental car. The staff was very courteous and the facility itself was clean and inviting. I would highly recommend this Service King!!!
7/27/2018
Angel A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Ingrid Aguilar did an amazing job making sure my needs were met
7/27/2018
Robert N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Doors do not line up perfectly and paint was less than perfect. Disappointed.
7/25/2018
Susan G. VERIFIED CUSTOMER
Vehicle Make : Ford
Best service as usual!!
7/24/2018
Katie M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Fred was great. Explained the process and always called me back or called to keep me updated.
7/24/2018
Xiang L. VERIFIED CUSTOMER
Vehicle Make : Ford
The staff and Mr. Robert Hathhorn are the most helpful to repair my vehicle in a short period of time (I'm moving overseas). Thank you for everything!
7/22/2018
Khameka W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service
7/21/2018
Josh R. VERIFIED CUSTOMER
Vehicle Make : Audi
Freddy was great at keeping me informed in the process and the work was well done!
7/19/2018
Madeline C. VERIFIED CUSTOMER
Vehicle Make : BMW
Freddy Garza was wonderful. Super communicative and attentive. He made my experience with Service King a superior one.
7/19/2018
Angela T. VERIFIED CUSTOMER
Vehicle Make : Nissan
I recently visited the service king in Dallas Off N. Central Expressway. When I got there I was greeted by Chris, the receptionist. She was very pleasant, very helpful, and super kind. It was nice to be greeted by her the day i dropped my car off as well as the day I picked my car up.
The person that helped me with my entire claim from start to finish was Dylan. (I don’t know if the spelling is correct forgive me.) From the second that Dylan interacted with me, he gave me a firm handshake, made eye contact, and had the biggest smile on his face. He made me feel comfortable and welcome even though my car was damaged. Dylan’s professionalism, attention to detail, and overall demeanor are one of a kind. He was extremely well spoken, knowledgeable, and at the end of the day just downright joyful to be around. I left service king that day literally in shock at the service that I received. I was even more impressed the day I picked up my vehicle. Dylan deserves to be recognized in more ways than one, 5 Star experience and service from start to finish.
I would recommend this store and this staff to anyone that needs anything automobile related. Thank you again!
7/19/2018
Brian G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was very happy with my recent experience with service king. Everything was done professionally, quickly and they kept me updated throughout the process.
7/18/2018
James W. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Robert was excellent and on top of things. He’s one of those people who goes more than the extra mile. Thanks, Robert!
7/17/2018
Kerri S. VERIFIED CUSTOMER
Vehicle Make : Acura
Great customer service
7/14/2018
Angel R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Staff is very friendly and helpful. If I have any repairs in the future I’d choose to do take my business to Service King. Michael was very kind & informative throughout this whole process.
7/13/2018
Gabriella D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Freddy provided excellent customer care and service. He was very thorough and personable. We would use Service King again and specifically request Freddy.
7/13/2018
George A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Robert took very good care of my car repair and keeping us informed on the status daily. He is a man of integrity. We specifically requested USAA to go to this Service King location for the repair as had been there several years ago for service.