Service King Bandera

Good work

None

Great work. Great service.

Daniel was superb

Was very satisfied ... even though it took a little longer ... Josie **** was very understanding and excellent customer service. .. thank you very much...

I love how I receive text updates , email and verbal communication

I was very happy with the service. I was updated with info on my car. Very courteous. I will surely go back to service king for my car repairs.

Great job

I was happy that while the repairs went a little longer than originally expected because of the extent of the damage, I was always kept informed of the status. Thanks you

Yes did get the service I needed.

I don't need a call from anyone because I did not like the customer service. My vehicle was in you'll a care for 2 weeks. I was told by the agent that she would call me every 3/4 to let me know how my vehicle was coming along. She also told me that I would be getting text messages on my vehicle and I shouldn't go by the date it tells me my vehicle will be ready. (Which if you'lls texting system isn't correct, that should be FIXED) Giving customers wrongfully information just isn't right! Back to my agent. I not ONCE received a call from her. I called on July 3rd to see if my vehicle was ready because that's what the text said, and the secretary who answered told me Angela wasn't in and she didn't have further info on my vehicle. So I asked her to have a supervisor call me back. (And I did NOT receive a call back) I called on July 5th to speak w/Angela and I received her voicemail. I left a message and she did NOT call me back. I called again on July 6th and got her voicemail again. She called me back and she left me a message about my vehicle.I called back the next day and she informed me that she wasn't sure when it would be ready because Dodge does not have my part I needed for the car. She said she'd let me know if I could go pick it up. She did not call back. Saturday I received a call at 11:23 from SK and they left me a message that I could pick up my car. 30 mins before the shop closed

She kept me updated about my car. She was great.

I appreciated the continuous updates provided via text. It made me feel valued.

Very satisfied with the work done

The person I dealt with was Daniel and will come back if the opportunity presents itself based on his customer service alone. Out of all the inconveniences with an accident, he was one of the bright sides through this process. 10 out 10 from me!

Happy....

Grateful to have my own car back. It was finished sooner than it was probably and I appreciate that. Daniel did an excellent job of keeping me informed. I can see why USAA uses Service King

Fast, kept me well in the loop on how my car was progressing along its repair, and was there if I had any questions.

Great service! I am very pleased with Service King.

Samantha was very helpful and knowledgeable. She was friendly and very professional. Made my experience a good one.