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Real Reviews from VERIFIED CUSTOMERS
Daniel H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Our rep went on vacation and did not communicate if anyone was going to be handling our repair while he was gone. We came to office to pick up our car, not knowing if it was done, 3 days after the last text message we received said it would be finished, and the repair was finished, but not cleaned inside. We took it home unclean. Then we realized our cracked windshield was even further cracked and had some questions about that, but when we called, I was abruptly placed on hold and then sent to our vacationing rep's voicemail, without any answers. Terrible customer service and terrible communication.
9/20/2017
Joseph C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good workmanship.Wash and detail tired at no extra cost. Samantha St John was and professional courteous.
9/19/2017
Jose V. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Tyler **** keep me informed 100% of the time that my car was in the shop. When I picked up my car it was cleaned up and it was all that I expected. Thank you Service King for doing such a great job. ????
9/19/2017
Robert G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good with service and also very good st sending updates on vehicle
9/18/2017
Bashar A. VERIFIED CUSTOMER
Vehicle Make : Toyota
They were kind enough to keep my vehicle for almost 3 weeks as i was out of the country. When I came back, the car was clean, and I was happy with the body repair that was done, as with the painting. The guy who helped me, Tyler, said that they will give me a warranty for 2 years for the painting. overall, I rate my experiwncs as 4.9/5 and would come back to this place again. I also recommend it for everyone else.
9/16/2017
Ruben C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keep up the good work.
9/16/2017
Victor C. VERIFIED CUSTOMER
Vehicle Make : Ford
The job was done expeditiously and professionally thanks to Tyler and his team. I would not hesitate to bring my busisness back to his location.
9/15/2017
Saul P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Daniel was great. Kept me informed, was flexible with me about dropping off and picking up car, and even completed the repair much earlier than expected.
9/15/2017
John C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Tyler my Service King Rep did an outstanding job in keeping me informed and aware of all things pertaining to the repair of my vehicle.
9/13/2017
Samuel H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
It seems like my repair was handed off several times and there was lack of communication between service advisors that resulted in an extremely poor experience.
9/13/2017
Eliseo R. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
One thing that bothered me was I constantly received notifications telling me my vehicle was going to be ready at a certain date and hear I am putting gas, and getting ready return the rental, only to get another text telling me the finish date had changed yet again! This happened like 6 or 7 times. Service King, needs to be honest with their Ready Dates! & don't send me Notification's unless, they're truly sure they can confirm with the make ready guys and the shop are done with my vehicle. After awhile. it was like they were "crying wolf " I didn't believe their notifications! because time & time again: "they lied to me or misled me" The work on the vehicle was satisfactory, but not the dialog!
9/12/2017
Mary V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Samantha St John was efficient and kept sending text updates. Which was greatly appreciated! Thus far the car repairs appear to look good. The rest of your staff was very friendly too. Many thanks to all.
9/10/2017
Rachael B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tyler was very helpful and informative
9/9/2017
Roofing C. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent job, timely manner, repair completed on time, open communication
9/6/2017
Melissa T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was very helpful and finished the work sooner than was estimated. Service King did a great job of keeping me constantly informed so I never had any questions about the status if my vehicle.
9/6/2017
Anthony B. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was told on a Tuesday that I was going to be notified on Thursday if my car was going to be ready on Friday but I never got the Thursday call. That's my only complaint
9/5/2017
Eric N. VERIFIED CUSTOMER
Vehicle Make : Subaru
I picked up my car today and discovered 3 issues. ****. My rear view mirror was put on upside down. I was able to fix that issue myself. 2. My gas cover won't open. There's a lever on the driver's side that was working prior to my collision and now it won't unlatch the flap. This poses a serious problem because I can't put gas in my car. This leads to problem 3. My car had NO gas in it when I picked it up. I know for a fact that it had at least a quarter of a tank if not more before Service King got it. I understand that the gas tank probably had to be removed and drained to repair my vehicle, but the gas should have been replaced. And since I couldn't put gas in my car because the gas flap won't open now, I had to have my husband follow me home to make sure I didn't run out of gas. This gas flap issue NEEDS to be repaired ASAP. Other than that, the repairs look good and my car seems to be operating fine.
9/2/2017
Debbie L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
We had a great rep. Angela,Was friendly yet efficient. She explained all options. She made an effort to have the work completed speedily. She suprised us with car out front ready and spotless. We weren't expecting it. What a great employee! Thanks Service King.
9/1/2017
Mathiasdallana M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Customer service needs to improve all around. The staff is unprofessional, upon entering I was poorly greeted, asked to take a seat and would shortly be helped. 35min later the same receptionist asked if I've been helped... clearly she forgot about me. Not only that but once I sat with the representative near all the staff at the desks I witnessed the manager walk up to the employee next to us and insult his work ethic. As a manager myself I understand the fustration that manager may have had however, there is a time and a place and that place is definitely not in front of customers. I don't want to say I will never use Service King however, I will never recommend this location. Staff etiquette is terrible.
9/1/2017
Steven B. VERIFIED CUSTOMER
Vehicle Make : Ford
truck is grfat qamantha and here team did great jñb
9/1/2017