Service King Bandera

Samantha was very professional, she kept me informed and updated me as to the status of my car. She did an excellent job to make sure the repairs were done right.

Samantha did a great job explaining all repairs and warranty

Tyler was an awesome person to work with. He took the time to explain the work that was being done. We received phone calls on the progress of the vehicle. The vehicle was returned prior to the date noticed, two thumbs up! Wouldn't hesitate in returning to Service King on Bandera. Overall the work was exceptional & great customer service.

the service was excellent and the people were super friendly will be back if needed to have any repairs again

Windshield washer not working

Excelente trabajo gracias

Professional and courteous. Kept me informed of progress. Thanks for your attention to my Volvo. Especially appreciate the wash and wax-looked brand new when I picked it up. Thanks

Great job!!

The staff was professional and friendly. Great work!

Keep up the good work.

You guys did a awesome job and samantha as well taking care of all my needs even after the repair.. thanks

They did very well. I was happy with my car repairs.

Samantha was very reassuring with the disposition of my vehicle

Backup camera comes on when i brake. Brakes light do not work at times. Turning on a blinker causes all back lights to blink. Overall the wiring in the back needs to be fixed.

I was kept well informed I received outstanding service

Samantha was great. Followed up regularly and made the process seamless and easy

I feel first day I went to show car I had appointment, I kind of was shooed off, since I came in with estimate from insurance company, so miss Samantha did not go look at car , she gave me, date to drop off car, a week later, I come a week later, to drop off, she has no paperwork ready from insurance company, and said she would contact insurance for copy of papers I brought the week before., it was annoying that service king had a whole week to get insurance papers in order and they were not , then once service king had car in shop, service improved, regular texts on progress, calls from. Miss Samantha service writer, on progress, ,this finally was better service, car was clean when picked up, papers processing was effective on pickup, ,this morning, my wife starts car to go to work and she noticed horn not working, possibly related to service king replacement of front bumper, horn used to work.Thanks

The repairs to my vehicle met my standards, when I was told my vehicle was ready I went to pick it up on Saturday morning at 9am. First off I got there exactly at 9 and no one was there. I walked back to enterprise car rental to turn in the car and walked back to service king around 9:20. Still no one was there. A worker was parked there and said that aperantly the person that was supposed to open was running late or could not get a hold of them. So I waited outside, mind you it was low 40°f that morning. Around 9:35 some one else gets there, they try to open the door but apparently the locks were changed and his key couldn't open the front door. So he tries to call some one else. Other couple had gotten there around the same time from the rental location only to wait for some one to show up. Around 10:03 I believe a manager showed up and opened the door. I'm already late to work since of 9:30 am. I get the keys and leave. I arrive an hour late to work because of yee place not being open asst the time they were supposed too. Maybe one apology was made and every one went on like if everything was ok. I'm not a grumpy person and I have all the patience in the world. But my time is valuable to me and no one will repay me for the lost time of work. I hope Service King to correct their issues and keep a professional status.

System sent me texts that my vehicle would be repaired a week before it was complete.

Job Well Done and very much appreciated!