Service King Irving

The passenger side headlight was damaged as a result of the impact, and was not replaced when I went to pick the vehicle up. However, I pointed this out and I'm told a new one has been ordered and should arrive this week (week ending 10/23/2016). There were also spots of this thick/sticky resin-like material on the fresh paint. I was told that this was from the drying rack the bumper was placed on after being painted. I pointed this out and the service tech/employee overseeing the repair of the vehicle (Scott McLaughlin I believe - who was very friendly and helpful) did his best to remove these spots, but with limited tools due to the fact that it was closing time. He has assured me that when I bring the vehicle back this week for the headlight replacement that he will have the affected areas buffed out. Something I noticed later is that there is a noticeable gap between the bottom of the driver-side housing and the front bumper. It appears that the front bumper was not re-installed 100% correctly. I will point this out when I return for the headlight replacement. I do appreciate that I was able to pick the car up **** day earlier than originally expected and overall, the front end looks good aside from the afore mentioned gap between the driver-side headlight and bumper.

Very impressed with your customer service in every respect.

I'm so happy my car is as good as new and the service was fabulous!! I felt totally comfortable leaving my car in their care!

Beautiful work and completed 12 days sooner than estimated.

Very thorough and thoughtful. Steve was great. Irving location.

The staff was amazing. Patient, kind, courteous... This was my first time getting hit by someone and they made me feel confident in my repair and trust. Would recommend and come back here for SURE! You guys are a blessing. AJ or KJ can't remember his name; AWESOME!!! A godsend for sure.

I'd say they all did a lot more than I expected,thanks y'all

Scott was very helpful with the repair process. Any questions I had he was able to provide an answer. I am very appreciative for everyone who had a hand in my car repair. I am extremely satisfied with the repairs and recommend Service King to anyone who needs car repairs!

They finished the job earlier than estimated which was good and work done was good.

10

Excellent customer service

Excellent fast service. Very personable staff.

Thank you for the great work.

Great job and by two days I had my truck ????????????

Manager was very professional and explained about the service needed and delivered car on time.thanks Anil

Service is very good! Just the repairing process took little bit long.

The car looks great. The staff was responsive. Greatly appreciate working with my insurance company to have my deductible waived!

The text I'm receiving is address to my husband. Kinda 50's ish.

Amazing!!!

KJ was very helpful. He gave me plenty suggestions and advice. Even though I really brought my car in to get my transmission fixed he could not relate my transmission to the accident. I provided him with information from my mechanic to prove to him my car was running perfectly fine. He submitted everything to my insurance company but still didn't relate crazy how the information still wasn't good enough for them to relate the transmission issue. I find it very disappointing due to the fact I gave everybody proof my car was running totally fine before the accident. Body work on my car was good. Didn't really care if the bumper was fixed or not I wanted transmission fix.