Billy always returned my texts. I work all day and talking on the phone is very difficult. This texting option was great. They also had the car earlier than projected and had the car out front and ready to go when I picked it up.
9/23/2015
Michael M. VERIFIED CUSTOMER
Vehicle Make : Suzuki
The repairs were perfect. The car looks like new again. It like the accident never happened.
9/19/2015
Shonda M. VERIFIED CUSTOMER
Vehicle Make : Ford
The customer service was excellent and they did an awesome job about letting me know and keeping me informed on the progress of my car I really appreciate it thank you guys so much
9/18/2015
Jesus H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Where do I start, first time I went to pick up my car, they brought it to me dirty. It still had a green mark on the front bumper, and it had overspray residue on the car. Second time I went to pick up my car, it was still dirty, only thing they did to it was, they took off the green mark on the bumper. By the third time I went back, they clean the car and they told me that they would discount 50, but just to make sure I give them a hundred on the survey. I took my car home Dover for a day and noticed that it was not driving normal. I looked over the car and noticed that the back wheel was bent inward. So now for the 4th time I have to take my car back up there.
9/18/2015
Wanda C. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was very satisfied about the way Denis handled everything about my car, he was very nice, very polite, he always kept me up to date on my car, and I was super excited on how fast they got my car done, I want to thank all the people that got my car done, if I ever have to have body work done again, I will surely come y'all's way, please give Denise a very big hug and thank you for me, Wanda C
9/17/2015
Denise G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Awesome service; loved the text msg updates.
9/17/2015
Lakaisha L. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I'm happy with the customer service and the hard work. I'm not happy with the actual work done though. I'm sure it can be better.
9/17/2015
Blanca B. VERIFIED CUSTOMER
Vehicle Make : Ford
Awesome customer service, Will be using service king from now on
9/16/2015
Charles M. VERIFIED CUSTOMER
Vehicle Make : Ford
Outstanding service as always!
9/13/2015
Kirsten R. VERIFIED CUSTOMER
Vehicle Make : Ford
Quick and efficient
9/12/2015
Deana N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate the timely service and courteous staff. Thank you.
9/2/2015
Lateisha A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Part of the damage that I advised my service advisor of at drop was not repaired. And now I have to prolong having to go back and forth to the shop to try to get it repaired. My car was at the shop for 10 days and I only received one update call and that is only because I called in my self to request an update. My service advisor never attempted to contact me or update on the process. This is the second time I have had service king repair my car. The first time it was a Grand Prairie location and the service was excellent. I would think the service would be the same at all the locations but unfortunately that is not the case... I am highly disappointed with the service I received.
9/1/2015
Theresa N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Lance was great to work with and he kept us updated and the work was finished when they said it would be. Great experience!
8/27/2015
Jerry R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Lance is great. Holes in the insurance coverage lead to a lengthy stay but Lance stayed on top of the issues. Updated me as well. Well done Lance and Service King.
8/23/2015
Stephen L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great team, went above and beyond!
8/22/2015
Kevin F. VERIFIED CUSTOMER
Vehicle Make : Dodge
I had already heard about how good you all were they a great job on my car. I will tell others about the quality work and service you get from service king.
8/22/2015
Portia S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great results and timely communication from Billy. I wouldn't hesitate to recommend Service King to any of my family and friends. Thanks again.
8/22/2015
Alexandra E. VERIFIED CUSTOMER
Vehicle Make : Jeep
Billy Swanson helped me throughout the entire process and kept me updated the entire time my Jeep was getting repaired. Excellent service and they will most definitely keep my business if I ever need a repair again and I will definitely recommend friends/family to go to Service King. Thanks Billy!
8/21/2015
Canyon E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Billy Swanson did and outstanding job of customer service. Calling and updating me on the process of my vehicle. Thanks!
8/21/2015
Christie S. VERIFIED CUSTOMER
Vehicle Make : BMW
Everybody was so Awesome from front desk to he back !