I appreciated the thorough post-service summary of the dos and don'ts.
12/24/2016
Samantha C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service! Thank you for taking care of me and my Honda!!
12/24/2016
Wendy D. VERIFIED CUSTOMER
Vehicle Make : Ford
This was my first experience at Service King and it was excellent. Rick and Brian provided top notch service. I would highly recommend Service King.
12/23/2016
Victor S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jonathan was very professional, great attitude, answered all my questions and made sure I got a great customer experience. I won't hesitate to bring my vehicles to service king if needed in three future.
12/23/2016
Jerry F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
In general I was satisfied. However, the issues that kept me from complete satisfaction were: ****. The repairs took three weeks. 2. Enterprise, asked that I return that I exchange the rental as the one I was driving had been sold. When I did so, I was told that the "system" showed that my truck would be ready 12/28. I was called the folllowing day.... Although I was happy to get my vehicle back the additional trip should not have been avoided. 3. There was a significant amount of component residue remaining on the vehicle including the plastic. 4. My service advises we're all very courteous and helpful however, it's a little off putting to be told that a survey was coming my way and that anything but a perfect score was a failure. Perhaps there is a better way to assure complete satisfaction. Thank you, Jerry F
12/22/2016
James M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Ricky did the right thing on an issue and we are very pleased with his professionalism and personal service.
12/19/2016
Vicki M. VERIFIED CUSTOMER
Vehicle Make : Ford
I know my ford is in good hands and the customer service is excellent. Thank you for taking care of my ford.
12/16/2016
Shanif J. VERIFIED CUSTOMER
Vehicle Make : Nissan
The rep was very nice thanks
12/16/2016
Andrew A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Austin did a great job communicating the progress. And delivered my vehicle ahead of schedule!!
12/15/2016
Kally M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Brian Bourland is an excellent service advisor who put me completely at ease with a stressful car destruction experience. His interaction with USAA to repair my car, along with the rental car experience was top rate. I will certainly recommend Brian and Service King in Grapevine, Texas to all my friends. Kally M
12/14/2016
Bonnie A. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I loved how they kept me updated on my status on my repairs! I knew exactly when my car was going to be completed! Thank you Service King!
12/13/2016
Kelley S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Please don't contact me. I was unhappy because I had a scheduled appointment to drop off my car and still had to wait for 30 minutes. Then, when I asked the woman at the check in counter if someone was going to be with me soon, she acted as if I was being impatient. The service person who then helped me was nice but to me he also made it sound like I was being impatient because he said it was a "Monday morning" and the office was really busy. My response to that was that's why I thought that you scheduled appointments and that I was really busy as well. I then felt like I was rushed through the process very quickly to appease me which I'm sure the intentions were good but after I left, I didn't really feel like I had the opportunity to discuss everything that I had intended to in as much detail as I felt it should be. And I had to repeat some of the things I had asked to be checked to the service person on the phone when I was called to say the repair was done. That sort of made made me feel as if I was requesting extra or unnecessary work when I just wanted to be sure a thorough repair was done. It wasn't a bad experience per se. It just wasn't the best experience.
12/12/2016
Carol S. VERIFIED CUSTOMER
Vehicle Make : Honda
Very very impressed with overall service. Quick , polite, informative. Great job!
12/10/2016
Maria L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Yes I look forward to talking to a representative on Monday when I return my truck to have it completed properly.
12/10/2016
Scott W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I set this repair up in advance to avoid being without the car for as little time as possible. This is my 17 year old daughter's car so rental doesn't help and she cannot drive my car. I understand the normal delays for extra parts and allowed for that but it was estimated to be 4 days. And now it is more than double that. Very disappointing.
12/9/2016
Ricardo V. VERIFIED CUSTOMER
Vehicle Make : Ford
Bryan and everyone at Service King possess great custoner service skills.
12/9/2016
Brian E. VERIFIED CUSTOMER
Vehicle Make : Ford
I had a fabulous experience - Jonathon was so kind and helpful!!!
12/4/2016
Jeffrey V. VERIFIED CUSTOMER
Vehicle Make : Honda
The car smells like paint inside and there are several places inside and outside the car with smears that were not there when I dropped it off. I will need to get the car detailed which I feel should have been done in the first place. If my door was to be fixed then why was the radio tuned in for music? Was it left running with the air recirculating while paint was in the air? It's not your car to use for your own leisure!
11/30/2016
Donna C. VERIFIED CUSTOMER
Vehicle Make : Ford
It doesn't appear they fixed everything. Were in such a hurry to get me out the door, didn't fix the area I pointed out.