Everyone has been nice and I understand the repair was a big and long one. But the text service was missing some communication details. On the day the truck ( a fri) was supposed to be ready, I got a text saying the completion date was move to monday. No prob but I also got a thank you text for choosing service king as if it was complete. On the mon, I got another text asking for this survey. But the truck wasnt ready. I talked to someone saying it would be tues. again, no prob but then I got another survey text. What is needed is a text saying the truck is finished and ready for pickup.
4/19/2016
John J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great experience. The staff were courteous and informative. The repair took less time than our other experiences with body repair and the shop was conviently located. The customer center extremely clean and comfortable waiting for the rental car. No repair shop noises. The service representative picked me when my car was ready.
4/16/2016
Travis . VERIFIED CUSTOMER
Vehicle Make : Lexus
The door was not aligned when I picked it up even though that was part of what was supposed to get repaired. They took it back in to align it but it is still not opening like it did prior to the accident. My driver side mirror was loose which they had to tighten up. Now it makes a loud noise every time it opens and closes. I was told they had to take it off to repair the door. The repaired doors were smudged and dirty when I picked it up. The car was there for a week. The repair costed 2700.00. I would expect better. Now, I have to bring my car back to figure out why the mirror is making that noise.
4/15/2016
Monica And. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Awesome work. Great staff highly recommended
4/13/2016
Mace T. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service!!!! Thanks
4/10/2016
Jeri S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job
4/10/2016
**** K. VERIFIED CUSTOMER
Vehicle Make : Toyota
An auto repair experience the way it should be handled. Tammy was great to work with very professional and friendly as well
4/9/2016
Brian B. VERIFIED CUSTOMER
Vehicle Make : Ford
Good joy good staff
4/3/2016
Ryan C. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service. Great communication. Great job on the car.
3/26/2016
Jerry . VERIFIED CUSTOMER
Vehicle Make : Lexus
Friendly folks...good use of CRM and automation
3/25/2016
Kim F. VERIFIED CUSTOMER
Vehicle Make : BMW
All repairs completed to our satisfaction!! On time completion!! Friendly staff!! A experience... Sincerely Kim F
3/21/2016
Business A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service tech tamela Pena went extra mile to get my commercial truck in and out on time thanks **** jacks assassin pest control
3/20/2016
Michael L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very painless process. Tammy was great.
3/17/2016
Alan R. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service / very pleased!
3/10/2016
Christopher B. VERIFIED CUSTOMER
Vehicle Make : Audi
Timely, friendly, & efficient. Well done.
3/8/2016
David H. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job....very happy the work was done quickly and ahead of the estimated date at the initial evaluation.
3/6/2016
Francine N. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent and friendly service.
2/29/2016
Charles B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very impressed by the extra effort made by the Service King staff to make sure that my truck was not only repaired properly but was also clean inside and out. They were extremely professional, friendly, and went beyond the normal for the level of helpfulness. I would highly recommend this Service King facility to anyone needing collision repair.