Your company is awesome. I'm only sad that I haven't used you in the past. Service King for life from here on out. Thanks for your kindness and GREAT JOB!
Sincerely,
Avril H
2/24/2017
Wanda A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Frank did super service.Fully thhankfyll and satisfied.Thank you so ,so much
2/24/2017
Jianwen S. VERIFIED CUSTOMER
Vehicle Make : Acura
The repairing job is done in a timely way. And they cleaned our car, which is nice because our car was covered by the coolents and other debris from the crash.
2/23/2017
James H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very nice service and professional repair.
2/20/2017
Laura G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job!
2/18/2017
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The reason I was able to bring car in quickly was due to a taillight that was out on damaged side. After repairing damage, taillight is still not working.
2/14/2017
Steve T. VERIFIED CUSTOMER
Vehicle Make : Ford
poor communication of when the repair was complete. I notified the shope and showed up a day after the car was ready-i was told that i came in early because they did not send me an text to tell me it was complete. I told John that all communication (email) said my car was done on the 8th-and its now late afternoon the 9th. Yes, he blemaed me for coming without a text-of course, I was never informed to only come by when i received the text.
Also, when the car drove up to the waiting area, the parts of bottom felt was dragging almost to the ground and obviously not repaired. if i did not notice this-- you would of just let it go. I asked John if this was acceptable-he said no. I asked then why didn't you take care of this. He used the excuse of when we looked at the initial damage, we then make our assessment. The felt was not caught. Are you serious--come on! I was given some BS. Just admit you tried to get away with poor quality.
I will submit this feedback to Wheels when receive their evaluation of this service.
Other wise--you guys did a good job--but don't BS the customer--
Steve T
2/11/2017
Sean R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Timely, clean,
2/9/2017
James C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Overall it seems that the repairs are completed in good status. Thanks
2/8/2017
Joseph G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service by great people.
1/28/2017
Bickford S. VERIFIED CUSTOMER
Vehicle Make : Lexus
John Detzel did a fine job.
1/28/2017
Jennifer N. VERIFIED CUSTOMER
Vehicle Make : Subaru
I felt informed and in the loop the whole process. Quick and easy!
1/27/2017
Jeanette M. VERIFIED CUSTOMER
Vehicle Make : Toyota
John at lakeway was very pleasant to work with!!
1/26/2017
Kymberly R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I had an interaction with was very kind and respectful. Thank you to Lynn and John for helping me and keeping by me updated every step of the way.
1/22/2017
Kathryn M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
My vehicle was over a week behind schedule, every time I called to get an update I was told I would get a call back and never did. The person responsible for my vehicle was sick so apparently that means no one does anything at all and the car just sits? It seems like an inefficient way to run a company and prolongs the process unnecessarily. This isn't the first vehicle I've brought in and the same thing happened. Needless to say I would not recomend Service King to anyone.
1/21/2017
Wanda A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am extremely satisf
1/13/2017
Vanessa B. VERIFIED CUSTOMER
Vehicle Make : BMW
Everything went very smoothly! The staff is great and we loved the text messages !!!!!!
12/25/2016
Kenneth W. VERIFIED CUSTOMER
Vehicle Make : Lexus
the coordination between service king, usaa, enterprise rental, and me was superb and it made it very user friendly for me. Thank You !!! Ken Wells
12/24/2016
Joe I. VERIFIED CUSTOMER
Vehicle Make : Lexus
It's too bad that I had to ding my car to find this gem of a shop!
Clean and welcoming reception, efficient with car rental on site,
friendly staff and text communication re the progress of repairs
and readiness are very appealing. Thank you.
12/24/2016
Hal A. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service. Everyone was extremely courteous and the
job was done perfectly. I will be a repeat customer.