Service King Scottsdale

A very professional team. They take care of you from the front door until you pick up your car and drive away.

10 of 10

Everything was accomplished on time-thankyou

The team took the best care of me possible

Amazing communication about the progress on the repairs to my car. I am more than satisfied with the service and would recommend to anyone else.

I haven't seen the vehicle yet because I'm out of state but I was very impressed with the customer service at drop off. I received text alerts and personal phone calls every few days that gave me updates on the progress. My vehicle was completed several days ahead of schedule. It was a pleasure to work with Service King eBen if it entailed a dreaded collision repair.

GREAT Service... Thanks!!!

The service was outstanding and done in a timely manner. The only concern I have is my vehicle was not washed.

Excellent service. The body repair came out great. Paul was great as well. I appreciated his attention . I will let everyone know how good you guys are. Thanks!

John was terrific! Happy New Year!

Appreciated the lowest cost solution in the work estimate. Recd estimates from two other service providers that proposed getting an unpainted part from Toyota and having it painted instead of using a prepainted part at the same parts price. Appreciated the approach taken at Service King very much. Thanks!

Paul was great and communicated very well with updates.

Everyone one was very nice and got my car fixed ASAP which I really appreciated!

Paul was very helpful and friendly.

everyone was extremely polite and caring about my car

Paul was so very nice and helpful and got my car fixed even faster than expected. I'm very happy. I will pass this company around to my friends. Thanks Paul. Happy holidays.

Since this all happened right before Thanksgiving, we had plans to go out of town so we needed to be able to drop out car off before the scheduled appointment. Service King in Scottsdale was able accommodate our need. My husband dropped the car off and picked up our rental with no problems at all. he was told that I would receive a call Friday (which was the scheduled appt day) to let me know exactly what needed to be fixed on my car and how much it would cost in total. Then they explained that after they started working on the car, they would send an estimated date for the completion of the work followed by progress updates so I would know how things were going. Service King did everything they said they would. I didn't worry about my car because they updated me every step of the way. When the work was completed, they called me to let me know I could pick it up but I explained that I lived in Surprise, which is a bit of a drive from Scottsdale, and at 4:00 in the afternoon, I'd have to deal with rush hours traffic to get there and might not be able to make it there before they closed. The gentleman I spoke with said it was not a problem. He said I could pick the car up the next day, anytime between 7:00 a.m. and 6:00 p.m. Then he said that I could lreturn my rental car to them and they would contact the rental agency to pick it up. I went first thing in the morning. When I got there, I could see my car sitting there and it looked amazing! I went inside and was greeted very quickly by the receptionist and the gentleman I had been talking to about the car. He took me outside, explained everything that they did. After paying my deductible, he walked me back outside and opened the car door for me. I was treated with so much respect and his manners were truly a refreshing surprise. After I sat in my car, I realized that not only did Service King wash the outside of my car, they had also cleaned the interior. I am extremely satisfied with the customer service! I have never had such a good experience. Between my Allstate insurance rep and Service King I did not have to do much of anything. I've been a customer with Allstate since I was 16 yrs old when my parents put me on their policy. I've stayed with them ever since. throughout that time, I've had a few occasions to use my insurance policy and this is by far the best experience I have had with customer service from both the insurance agency and the repair service. I think that says a lot because I've been an Allstate customer for 28 yrs. I thank you very much for your hard work, getting the job done on time, and for being so easy to talk to. You helped make the whole process less stressful and that is a blessing! Keep up that level of excellence!

I would of liked more communication with a live person instead of all the text messages. The work looks good at this point. Thank you.

Once my damaged car was at your facility for repair communication was updated on a regular basis. I appreciated the updates with the status of the repairs . I appreciated the friendly service and that the car was ready prior to the " promised" delivery date. Thank you for your assistance!

Paul was great. A real professional