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Real Reviews from VERIFIED CUSTOMERS
Kari D. VERIFIED CUSTOMER
Vehicle Make : Honda
I only wish they had called and reminded me that I had a broken windshield so I could have had them fix that while the car was there, too. It wasn’t part of the insurance claim so maybe they couldn’t, but it would have been a convenience to pay for that separately. Other than that, fantastic!
9/24/2023
Katie E. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone was super nice and helpful. I loved how good they were at communicating and my car was finished early. They were great dealing with my insurance and made the process so much easier.
8/1/2023
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Honda
The work on the car looks to be very good! Thanks. The only thing that mystified me was that my odometer reading when I brought the vehicle in was 99,786, and when I picked up the repaired vehicle the odometer was 99,905. I was just curious as to why the car was driven 119 miles while in the repair shop. Sincerely, Chris Simon
5/6/2023
Troy K. VERIFIED CUSTOMER
Vehicle Make : Nissan
AWESOME JOB
5/5/2023
Cory O. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Yes very good service and spot on with the timing of the repair.
3/28/2023
Darren D. VERIFIED CUSTOMER
Vehicle Make : Vehicle
After receiving my Tesla back, since the windshield was replaced, it required the cameras to calibrate. The cameras haven't been able to do that after trying 3 times. Bringing car back in to have that looked at. Thanks! Everything else was done great!
3/6/2023
Angie R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
All good. Thanks so much.
2/8/2023
Matthew N. VERIFIED CUSTOMER
Vehicle Make : Subaru
Fantastic job by the entire team!
1/29/2023
David F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Your employee was abusive and horrible to deal with. Estimated 10 days to have my car back. Took 65 days. Then he yelled at me for being frustrated.
1/25/2023
Shane J. VERIFIED CUSTOMER
Vehicle Make : Subaru
It was on time and the work looks great.
1/17/2023
Robert S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
On time with repairs. Very informative
12/6/2022
Samuel B. VERIFIED CUSTOMER
Vehicle Make : Honda
Service was courteous, prompt, and of high-quality. The service representative, Dana Hulz, was very helpful in keeping me up-to-date with repairs and meeting date expectations. Thanks to all your team for their professional service.
12/2/2022
Deidre Y. VERIFIED CUSTOMER
Vehicle Make : Honda
I was so impressed with EVERYONE I dealt with at the parts department!! I’ve never had a car repaired and have heard horror stories. My experience was completely different…everyone from the receptionist to Logan were absolutely lovely to work with!! The professionalism of Logan was incredible. He was in contact with my insurance company and worked out the final cost…. I couldn’t be more pleased with my experience!!
12/2/2022
Leon H. VERIFIED CUSTOMER
Vehicle Make : Honda
As has, in my experience, for the past 15 years, the work done; the condition of the vehicle upon its return; and the professionalism of Mr. Dana Hulse; are all superb.
12/1/2022
Akansha T. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The work was fine but absolute worst customer service. I had my car at the shop for **** month not once has Jordan picked up the call. I had to physically go in every time to get a status which could easily be a call. They would put me on hold and never get back.
11/30/2022
Elwood N. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everything was repaired on schedule and we were kept informed of the progress
11/23/2022
James B. VERIFIED CUSTOMER
Vehicle Make : Ford
Red paint not well matched. Small black spot not painted on red trim. Trim not lined up with bumper.
10/29/2022
Nedra C. VERIFIED CUSTOMER
Vehicle Make : Volvo
Brandon is amazing. He listens to you when you are checking in and explaining the situation with the car. He emotes understanding and provides you with confidence that Car will be successfully fixed. He was very clear with the needed repairs – – very detailed information. He provided the cost and kept us updated throughout the day about the repair process. He’s wonderful to interact with, professional, and caring. You are lucky to have him at Ke Garff.
10/15/2022
Brett V. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The friendly team at Ken Garff professionally replaced my Mercedes windshield promised, and helped with additional temporary solution for my driver’s side window. Thanks!
10/8/2022
Diane S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The reason for my rating is I was required to make a second trip back to have the glass reinstalled, because it was not installed properly at the first visit, and there was tape residue across the entire seal. The second trip was not convenient for me on many levels. After my second visit I was more satisfied than after the first. Both visits, the staff were professional, courteous, and on the second visit I was taken care of in a reasonable amount of time.
10/8/2022