The automated emails were helpful, but the pickup time was never corrected. The staff was exceptionally accomodating and really worked with our time sensitive schedule!
8/4/2016
Roy G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very happy with my experience. Melissa did a great job of keeping me
apprised.
8/1/2016
Joshua C. VERIFIED CUSTOMER
Vehicle Make : Subaru
It was great everything thing this time. Thank you so very much.
Josh Colvard
7/30/2016
Luther S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional repair job, truck is like the day it came off the show room floor! Truck was actually repaired and ready to pick up ahead of schedule! Thank you so much!
7/17/2016
Korryn K. VERIFIED CUSTOMER
Vehicle Make : Ford
Car is has door ding that wasn't there before and I was told my car wasn't there by my insurance, becauw they had called and the front desk couldn't find my keys.
Unacceptable
7/13/2016
Eric B. VERIFIED CUSTOMER
Vehicle Make : Ford
The collision department was amazing!! Phil long Dealer ship drop the **** to many times!! I bought a bug shield from chapel hill ford and it came apart two days later causing damage to my truck on April 26!! Just today I picked up my truck and it looked amazing!! I felt like I needed to make all get done!! Would neve buy another after market part again from chapel hills ford!! I wasted time and money trying to get them to take care of the problem they caused by not installing the bug guard !! I personally went up to Phil long and asked Adrian to order a new bug shield and basically was told it's not her problem any more?? So now I once again have to take my truck in to get the bug guard installed!! It should have been ordered and done by Adrian !! She totally coast me another day and way more time!!
7/12/2016
Joe S. VERIFIED CUSTOMER
Vehicle Make : Ford
Paint is an awful match, there are pinhole voids, and debris in the paint.
7/3/2016
Michael S. VERIFIED CUSTOMER
Vehicle Make : Ford
I was fairly satisfied, but when I first took the car in, I got an email showing that I had taken it in, and it said that I would receive update emails. I never got anymore of them at all. Ricky was pretty helpful, but I had to call after 10 days of not knowing what stage of repair my car was in, to find that they were waiting for me to pick it up.... I was on vacation for much of this time, so it wasn't terribly inconvenient not having the car, but Idon't uunderstand sending an email in the beginning saying that I would be updated.....
Other than that, I think everyone's done a good job so far. I do want to look at the repair to the wiring harness to check the quality of the repair, but I am not anxious about it, as I met the tech that was doing the job and I felt as though he would do quality work.
Thank you,
M. Stanaland
7/1/2016
James S. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service, job was like new!!!
6/29/2016
Curtis M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome communication from Melissa in the office. She was great. Great work and quick.
Thank you.
6/25/2016
Stephen B. VERIFIED CUSTOMER
Vehicle Make : Ford
The work was first rate; the staff very courteous. I did have some difficulty reaching the staff about the time I could bring my truck in which need some repair on the tail gate hinge before the repaired tailgate could be installed.
6/25/2016
Michael B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
As always you guys did a great job!
6/17/2016
Michael B. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional. Great work
6/16/2016
Conni M. VERIFIED CUSTOMER
Vehicle Make : Mazda
I enjoyed the updates from my car. Thank you for the professional car wash too, it made my car feel brand new. It was worth the trip s from Pueblo. Thanks.
6/15/2016
Alan C. VERIFIED CUSTOMER
Vehicle Make : Ford
The team was great! They and kept us well informed to the status of the repairs, all the way until the repairs were completed and we picked up our car. Thank you!
6/8/2016
Richard D. VERIFIED CUSTOMER
Vehicle Make : Mazda
Overall Phil Long did a great job!
6/7/2016
Vivian C. VERIFIED CUSTOMER
Vehicle Make : Ford
The staff was very helpful and friendly. Every person that passed stopped to assist me.
6/6/2016
Ross G. VERIFIED CUSTOMER
Vehicle Make : Audi
All went well, and the service was great.
6/5/2016
Brian F. VERIFIED CUSTOMER
Vehicle Make : Ford
Very courteous and professional staff! Made the whole experience very hassle free.
6/1/2016
Matthew S. VERIFIED CUSTOMER
Vehicle Make : Kia
Phil Long did an amazing job repairing my 2013 Kia Sorento. It runs terrific and looks like it had never even been in a collision! Dan was great at keeping in contact and keeping me posted on the progress of repairs. I would definitely recommend Phil Long Collision Center!