It took longer than I hoped ( 2 months) but I was warned up front it would be a long time. Efforts to keep me informed of the progress were greatly appreciated.
12/15/2016
Scott S. VERIFIED CUSTOMER
Vehicle Make : Ford
My first inspection of the vehicle was unacceptable due to flaws in the paint finish. This required two trips to the facility on Sinton Road. This was the first negative experience I've had at Phil Long Collision Center.
12/14/2016
Alimak Hek. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything was done and looks wonderful. The only complaint I have is the glass removal. It was not done.
12/11/2016
Terry R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very accommodating really nice, and professional
12/1/2016
Carol P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Car looks great! What great fast and hassle free service!
11/26/2016
Corey T. VERIFIED CUSTOMER
Vehicle Make : Audi
Communication on the status of my vehicle was not ideal. I initiated multiple calls to get updates. I was also told that someone would call me back a couple of times and each time, I was never contacted back.
I also brought up concerns about the repair and the alignment of the new fender and although I was given the option of my vehicle going back in for adjustment and driving my rental car again, I was also told that the concerns that I brought up weren't seen. I do intend to take the vehicle to another body shop for their opinion and possible adjustment as I will not be taking any of my vehicles back to Phil Long Collision due to the poor customer service.
11/9/2016
Michael L. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional...kept me in the loop on my vehicle repairs daily. Went the extra mile keeping me informed.
11/3/2016
Robert R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
There was an issue with my tailgate not aligned correctly. I pointed it out to my service writer Melissa Holley; she took it back to the shop had 4 different people look at it and adjust it until it was correct.
10/22/2016
**** W. VERIFIED CUSTOMER
Vehicle Make : Ford
While the word accomplished appears as exceptional, a couple of comments as follows: ****) The required repairs took longer than originally estimated resulting in several hundred dollars of additional charges for a rental vehicle. 2) A couple of scratched areas on the truck were not repaired during the original work period. However, I have a due out for bringing the vehicle back in to repair same. Overall, I would still highly recommend Phil Long Collision to anyone requiring such services.
10/11/2016
Alexander A. VERIFIED CUSTOMER
Vehicle Make : Ford
Service was extremely fast and repair is so good I couldn't tell it was ever damaged. Hats off to Melissa and Jeff, both those individuals need to be promoted asap. I live out of state so they got me ready for the drive home and I can't thank them enough for expediting everything.
10/8/2016
Richard B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great work and a job well done. I had a small dent that I found that I as missed and was repaired while I waited. It was cleaner inside and out than when I had brought it in to them. Service was impeccable..
10/8/2016
**** F. VERIFIED CUSTOMER
Vehicle Make : GMC
Good job.
10/1/2016
Vanessa S. VERIFIED CUSTOMER
Vehicle Make : Kia
10 out of 10
9/29/2016
Clay K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent work, smooth process, competent staff, polite, courteous, and understanding!
9/22/2016
Likesha T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
As always, Phil Long did exceptional work and had phenomenal communication.
9/20/2016
Patrick C. VERIFIED CUSTOMER
Vehicle Make : Ford
Took longer than we expected.....but totally satisfie!!
9/7/2016
Janet M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
All of the staff I encountered were thoughtful, friendly,totally professional. My car looks perfect again and drives perfectly too. I cannot praise you enouhg! Thank you so much for hiring the BEST!! Your technical team is to be admired!
9/3/2016
Dennis A. VERIFIED CUSTOMER
Vehicle Make : Ford
Took a little longer than expected, but the work was stellar!