CARSTAR Auto Body of Wilson

Everything was good , paint don't match other than that good job

Donna was very friendly when answering the phone and getting me information in regards to my car. I loved the fact that they texted me daily with updates on my cars repair. Christian was very kind and professional when answering any questions I had in regards to my vehicle. (I hope not) but if I ever need auto body repair again this is where I will go! Thanks to everyone!

Awesome timely manner and with app update was perfect. keep up good job

No comments

Very happy with the work you did on my Subaru. You were the best pricing around and have great customer service. Other places wanted to overcharge me or never even responded to my resquests. Thank you and I’ll be using and recommending you in the future.

Great customer service and communication on updates

Professional. Kept in constance communication. Very friendly.

Thank you, CarStar of Wilson for providing all around top notch service! From start to finish their excellent customer service never waived. Certainly will recommend to others.

I just would like to say Thank you to the owner and staff at this company l love the way my cars looks great well job 5 stars and highly if l had to your you get the highest grade because of good work..thanks a million l will always keep in touch when l need body work done

They did a great job on my car. They took care of another issue I had with the car. They were very professional and polite.

Great repair car clean car looks great: wondering why mileages in is 75,241 and when picked up was 75,350

Excellent customer service and workmanship!

It helped a lot to be able to pick up the car at close of business instead of start of business the next day.

My car was not fully repaired because the estimator did not note that the top part of the bumper needed to be repaired on the estimate. I can’t imagine repair work being done in the same area and no one was alerted that it would need to be fixed as well. Jeff, the estimator did not provide a solution he basically apologized because he has nothing else to say.

First, the repair was excellent. Best of all was the communication you provided all through the repair to keep me updated on the progress and timing. Although an accident repair is not a preferred occurrence, you took the stress out of the entire process. Well done! Paul R

My bumper isn't completely attached

I took my car in for a left rear bumper/fender/tail light repair on Monday, February 18, 2019. I was told it would be likely Thursday February 21 before it would be ready. I scheduled a rental car for that time frame. On Thursday I was emailed that it would not be ready until Monday or Tuesday of the following week. I extended my rental car at a higher cost because I would have received a discount if I had rented for the full week to begin. I was then told on Tuesday that the wrong part had come in for the tail light cover. It was being re-ordered and would be available by Wednesday. Again, I had to extend the rental car at another cost. I was finally able to pick up the car on Thursday, February 28, ten days after the car had been brought in for what I was told would be a three to four days repair. I was offered a $100 discount, which I rebuffed because I had spent much more than that simply on extra charges for a rental car. The manager then came back with another offer of a $300+ discount (about 23-24%) to which I decided to agree. But the overall headache of rescheduling, uncertainty, multiple setbacks, etc. have made me not want to deal with Auto Body of Wilson in the future. There is an overall lack of communication in the office in my opinion that needs to be addressed with the front office staff. Thank you for your time in reading and responding accordingly to my experience. Sincerely, Steve P

The work looks good and I am thankful for the looks so far

My Ford F150 which I call Ruby, looks great very pleased.

All good