Everyone was fantastic and so helpful! Kudos to the whole Carstar team for a job fantastically done!!!
2/7/2024
Jerald G. VERIFIED CUSTOMER
Vehicle Make : Subaru
I really appreciate the regular updates.
2/1/2024
Susan W. VERIFIED CUSTOMER
Vehicle Make : Ford
Your shop is so wonderful. Everyone was so nice. I was kept updated and my car is amazing. I don't believe your negative reviews at all. I don't know what their problem is but it's not your shop. You guys were amazing from estimate to drop off to pick up. I would recommend your shop hands down.
1/27/2024
Darnell K. VERIFIED CUSTOMER
Vehicle Make : GMC
Good job
1/21/2024
Lapreah F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Carstar punctured my tire and didn’t bring it to my attention during pick up of my truck. When I took my car to carstar my tire pressures where all on 39psi. At pick up, One tire’s psi was extremely lower (21psi) than when I left my truck at Carstar. That’s he first time my tires pressure has ever been that low since I purchased my new truck. I advised the manager of this issue. He offered to patch my brand new tire not replace it. He advised he would reach out regarding my situation and speaking with his supervisors and never did. Later that evening my insurance company had to pay for a town to the nearest tire shop. They then discovered the tire wasn’t patchable and I had to purchase another tire in town. My second discovery before leaving carstar is that my pink wireless beats headphones were stolen out of my truck while in repair at Carstar. I no longer recommend Carstar Autobody of wilson to anyone.
1/3/2024
Melisa P. VERIFIED CUSTOMER
Vehicle Make : Nissan
The Experience I had was unsatisfactory. I am unsatisfied customer. My Nissan Altima interior lights does not work in my Car. Before I bought my car to CarStar my lights where working now light are not on in my car. Horrible experience
12/13/2023
Frank J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They took my truck apart waiting on the insurance company. I scheduled to pick it up. I had to wait because the battery was dead. The hood wasnt latched back on so it flew up and damaged it even more. When i called to voice my concerns the vice president took no accountability but rather said they followed their standards and it was unfortunate, however they would not assist or make right anything on the matter. Im not sure why they were recommended because my experience did not reflect the recommendation.
10/14/2023
Billie C. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car door is now leaking. Never leaked before and they don’t seem to know where it is happening or how to fix it.
10/1/2023
Laquell B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I’m a hundred percent satisfied with the work that I got done ??????????
9/22/2023
Mary B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Always an excellent job!Every employee that I dealt with were knowledgeable,informative, professional,and friendly!
9/22/2023
John T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Took time to get Cadillac parts. But pleased with results of repair work
8/25/2023
Michael F. VERIFIED CUSTOMER
Vehicle Make : Ford
I am 99% satisfied. Once the car was home and I had a chance to look it over, two things happened. The battery corroded and died and while I was replacing that, I noticed that the windshield washer fluid cap piece had not been installed so I had to order one of those for the car. Other than that, the company did a wonderful job.
8/17/2023
Perry R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Job well done completely satisfied
8/6/2023
Vicky B. VERIFIED CUSTOMER
Vehicle Make : Toyota
You damaged my screen on my back up display. I think you should have given me a loaner car before my 30 days of rental car assistance was over. Do you realize I had to pay $15 a day as my insurance only paid $900.
7/17/2023
Lynda J. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Thank you so very much for your service!
5/24/2023
Donnell J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good Service
5/11/2023
****F. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job, Fast and Professional Service.
Thank you for your Craftsmanship.
4/24/2023
Katherine D. VERIFIED CUSTOMER
Vehicle Make : Audi
My car looks like it did before my accident, and I'm very impressed with their customer service. They made sure I was taken care of even when different situations came up