Dutch Valley Auto Works

Great customer service. I will definitely use Dutch Valley again. Thank you.

I am very pleased with all the work that was done. I was also happy to get the text updates letting me know the status of the repairs. I felt like I was kept "in the loop".

This was the first time that I interacted with Dutch Valley and it was an excellent experience. Their customer service and attention to detail was very comforting with the text updates and how they treat military service members. I definitely recommend them to all and will return if I have any future car repairs

The estimate took a long time and it seemed as though the receptionist wasn't aware of my appt. but that is my only complaint. Everything else was good. I will be back.

Wow, thank you so much! The van was even CLEANED for us!! We will definitely be back again when we need something!

-Friendly staff that answered questions. -Provided updates on status of work completed -Service was fast and car looked much better than when I brought it in!

You guys were great from start to finish. Thank you for making this as good of an experience as it could have been :)

Thank you so much for keeping me posted throughout the repairs. Excellent work! My car looks great (;!

It took Dutch Valley 17 days to repair my car, which were estimated to take 12 days. The completion date was changed twice. The first time the completion date was changed I was not notified by Dutch Valley ahead of time. I had to call and ask. The second time the completion date was changed I was notified at 5:30pm the evening before I was scheduled to pick up the car. I work full time Monday-Friday so it was difficult for me to adjust my work schedule so last minute multiple times. When the car was returned the radio did not work, so I had to bring the car back to fix it. Dutch Valley did not let my insurance provider (USAA) know about the second completion date change. As a result, USAA told Enterprise that I needed to pay for the cost of the rental car for 11/26/2014, because Dutch Valley told USAA that the car was complete on 11/25/2014. However, the car was not complete until 11/26/2014. My car was returned extremely dirty. I cleaned the inside of my car before dropping it off at Dutch Valley on 11/10/2014. When the car was returned on 11/26/2014 there was metal and plastic shavings all over the inside of the car and there was grease hand marks throughout the inside of the car.

George and Dutch Valley went out of their way to take my vehicle to the Nissan dealer about an issue that we couldn't determine the origin of when it broke and cause. It was customer service at its best!

Great to work with. Repairs were done quickly and professionally.