I am in awe at the level of service I received. Dan Haefs was incredibly sweet, accomodating and treated me like a person instead of just a transaction or a job. I'm extremely grateful for AutoNation and Dan for making this process as smooth as possible. I would definitely recommend them and will most definitely be back should I need to.
1/27/2016
William G. VERIFIED CUSTOMER
Vehicle Make : Toyota
All contact people were friendly, courteous and personable. I was kept informed of the progress of the repair during the entire process.
1/15/2016
Corrie Y. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Text messages would be more beneficial if they matched the voicemail. I didn't listen to my voicemail and my car was actually ready on the 11th. I was relying on my texts and my text messages. According to my text on ****-14-16, my car still was still not finished. I would tell your customers to rely on voicemail and not even opt for text messages.
1/15/2016
Kim S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I got my murano fixed within a week and it was easy and simple and everyone was helpful.
1/9/2016
Sabine E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I very much appreciated to be kept up to date on the progress and the detailed information on the repairs. Staff is very friendly and welcoming.
1/5/2016
Lori L. VERIFIED CUSTOMER
Vehicle Make : BMW
Scott communicated to me every step which I appreciated
1/3/2016
Lauren O. VERIFIED CUSTOMER
Vehicle Make : BMW
Really fast and trustworthy service this time!
12/19/2015
Ann C. VERIFIED CUSTOMER
Vehicle Make : Ford
Jack kept us informed about all issues and how those would be resolved in that the initial inspection showed less damage than we thought so parts and more labor were needed. However my husband was disappointed that the car was not detailed out considering the extensive amount of work done to it. It wasn't dirty but it could been cleaner.
12/18/2015
Carol T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Driver side door and window not correct alignment..
12/12/2015
Teresa F. VERIFIED CUSTOMER
Vehicle Make : Ford
The car was returned a little later than expected but the communication was good
12/11/2015
Lindsey S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job! Thanks for updating me on the process throughout the time my car was in the shop. I think that you all broke a part on my car on the hatch arms.
12/7/2015
**** C. VERIFIED CUSTOMER
Vehicle Make : Ford
Very courteous, fast and superb work!
12/4/2015
Wallace H. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair of my car was very quick and turned out great!
12/2/2015
Jason Anthony. VERIFIED CUSTOMER
Vehicle Make : BMW
Michael did an awesome job giving the play by play on the process and repairs. Car looks brand new.
11/24/2015
Robin T. VERIFIED CUSTOMER
Vehicle Make : BMW
Prompt and polite service. Loved the text updates.
11/22/2015
John G. VERIFIED CUSTOMER
Vehicle Make : Nissan
I would never go anywhere else than here
11/20/2015
Richard H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We were kept informed and work was well done
11/20/2015
Mark L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Ive used AutoNation Collision Center Addison several times and have always been very pleased with the people and the work done.
11/19/2015
Carla S. VERIFIED CUSTOMER
Vehicle Make : BMW
Jack was fantastic. He was efficient, kept me in the loop, and very thorough. I will definitely be recommending your company to all my friends based on his excellent customer service.
Thank you Jack!!
11/18/2015
Sarah N. VERIFIED CUSTOMER
Vehicle Make : BMW
My car was ready for pickup but I had to wait 2 days to pick it up because the Autonation representatives I was dealing with did not communicate to each other that my invoice had been paid by the insurance in full. I was asked to provide a personal check upwards of 900 to cover the part of the invoice that Autonation mistakenly thought the insurance didn't cover. I had to do the extra legwork of calling the insurance company myself and having them straighten everything out with Autonation. I was never provided any kind of explanation by Autonation and was disappointed with this experience.