Fast service, and polite, patient staff. I'm so happy to get my car back. I love that it was returned cleaner than when I brought it in. Extremely satisfied and grateful that my first accident (wasn't my fault!) was pain free with Autonation. Thank you guys!
10/8/2016
Nicole C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Jack **** was great to work with. He kept us updated on the progress of the car and answered all our questions in a timely manner,
10/2/2016
Elizabeth W. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I would like to have a receipt for the $500 charge. I was told it would be emailed to me, but I have still not received it yet. I need a copy for my records
Thanks, Liz
9/29/2016
Robert M. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair work was seamless. I was not sure an abrasion such as this would blend back to the original surface but it looks new again.
9/26/2016
Callie M. VERIFIED CUSTOMER
Vehicle Make : Ford
Robert Reeves was awesome! From the beginning, he took the time to answer my questions and walk me through the process. He even drove me to the rental car location the day I dropped my car off for repairs! When I picked up my vehicle, he helped me move all of my personal items from the rental to my vehicle. He was very knowledgable and kind!
9/23/2016
Kelli D. VERIFIED CUSTOMER
Vehicle Make : BMW
very courteous and forth coming with information when they received it - thank you
9/20/2016
James B. VERIFIED CUSTOMER
Vehicle Make : Honda
My wife picked up the vehicle. I just checked it with following issues noted: both doors shake when opening like the doors are not appropriately aligned. The back door is slightly higher than the front door, a mark on the front panel was not buffed out and a paint bubble on the rear panel is visible. Please let me know the next step.
Regards
Jim
9/17/2016
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Jack was awesome!!!
9/17/2016
Nancy B. VERIFIED CUSTOMER
Vehicle Make : BMW
So far I have gotten 2 emails telling me that I would get updates on my car, and got no further info - no updates on my car.....one email asking me if I was satisfied after my car was delivered..... I don't have my car yet. something is amiss with your system.
Please don't send me any more emails.
Thanks
9/15/2016
Mike S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Satisfied with the work done, and in a timely manner. I would recommend you guys to anyone, as I will do business with you next time the need arises. Won't use Enterprise as the rental again. I will use someone who doesn't use Chrysler Dodge vehicles.
9/14/2016
Eric T. VERIFIED CUSTOMER
Vehicle Make : BMW
Jake was very informative and patient dealing with the insurance company. This was my third visit to autonation for repairs. Each time has been very professional.
9/10/2016
Janice M. VERIFIED CUSTOMER
Vehicle Make : Buick
Friendly team, customer service oriented, kept me informed of the progess
9/3/2016
Merlene P. VERIFIED CUSTOMER
Vehicle Make : Porsche
Well done! Kevin was awesome!
9/3/2016
Joel L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service. Polite and professional. Promises made were kept.
8/30/2016
Joyce B. VERIFIED CUSTOMER
Vehicle Make : Ford
Waiting for refund for my car rental with enterprise ****-****-xxxx bal.381. Thank you for service
8/25/2016
Copeland C. VERIFIED CUSTOMER
Vehicle Make : BMW
Thanks to Dan for keeping me updated and getting my car into and out of the shop sooner than I expected.
8/25/2016
Marius G. VERIFIED CUSTOMER
Vehicle Make : Honda
Kevin kept me updated and did an awesome job. Keep up the good work, Sir !!!
Thank you.
8/24/2016
Debby G. VERIFIED CUSTOMER
Vehicle Make : Nissan
This is the second time that I have used Auto Nation Collision center. It was such a great experience. My car looked brand new when I picked it up and it looked like it had been detailed! Thanks to Scott Zurbriggen for keeping me up to date on the progress. A+ in my book!
8/20/2016
Natalie C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The repair took roughly 9 weeks to complete, and though some of that was due to a delay by my insurance company, I was not given a proper estimate of time in the beginning, which I would have appreciated since it would have helped me plan for the extended rental car expense.
There were some small issues with my car, which I can understand due to the extent of the hail repairs. I am counting on them being repaired as promised once I receive a call to schedule the appointment.
The real problem is that when my car was returned the gas tank was completely empty--so empty that the range was only dashes, though I turned it in with ****/4 tank of gas. Someone from your company drove my car to the dealership for me to pick up with NO gas in it. Red light on plain as day. Your employee at the dealership had to ride with me to the gas station and personally pay for some gas for me so that I was not stranded. (And thank goodness for him doing so!) I can't believe that your policy is to strand customers with no gas and then force your employees to pay for it out of their own pocket.
8/16/2016
Angelita M. VERIFIED CUSTOMER
Vehicle Make : BMW
My advisor did an excellent job keeping me apprised of the progress with my car. I couldn't have asked for a bette customer experience. Although I have just received my car, everything appears to be in great working order.