I am very appreciative of a job well done. Also Thanks to Jack ****. He worked with me to communicate via email than over the phone because I am deaf. Great customer service. Thank you
1/28/2017
James M. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent communication from our advisor, Kevin Browning.
1/26/2017
Donald C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
good communications regarding my repair
1/21/2017
Elizabeth P. VERIFIED CUSTOMER
Vehicle Make : BMW
great service! very satisfied with the work and customer service.
1/17/2017
John L. VERIFIED CUSTOMER
Vehicle Make : BMW
Scott was very professional and gave us an update everyday
1/17/2017
Brenda S. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
jack **** was very responsive and professional. thank you
1/16/2017
Vignesh K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Vehicle was delivered earlier than expected delivery date as I requested. Thank you LaRay for helping me.
1/15/2017
Alphonsa S. VERIFIED CUSTOMER
Vehicle Make : BMW
Instructions on vehicle cleanup not relayed to proper party. Bad communication from body shop to service department
1/15/2017
Pouran B. VERIFIED CUSTOMER
Vehicle Make : BMW
repairs done properly and delivered car on schedule
1/15/2017
Elizabeth G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The representative we had was very professional
1/13/2017
Mario G. VERIFIED CUSTOMER
Vehicle Make : BMW
Laray was great !!!
1/4/2017
Stalin S. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I appreciate the very short wait time for both the drop and pick up. I was traveling abroad during the repair duration and I was informed about the status through the duration via email as I had requested. Also they were flexible in holding my car till I arrived back to Dallas.
Would recommend this place to others who had the misfortune of meeting with an accident. This would be nice place to hand over the car in what would be a stressful time.
12/29/2016
Harry L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
This is my fifth time I have used AutoNation to do the needed repairs to my cars.Each time I have left with a well repaired car.Service,attention and high professionalism have left me completely satisfied that I not only have come back but have extended my satisfaction to anyone who need their car repaired.By far, excellent work,customer communication and workmen-ship,that's what brings me back again and will do so if I am in need of future repairs.Thank you Scott and also Dan who has help me previously,Great Job!
12/29/2016
Blaine P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Dan was awesome in keeping us informed through out the whole process of our car and made sure we were aware of what was happening excellent customer service thank you
12/27/2016
Norma C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone I worked with were so kind and kept me up to date on the status of my car. I really like the email status updates. I love my Honda and the entire staff at the dealership and the repair shop have been wonderful to me. Please pass on my tremendous gratitude to everyone. I have my Pilot back home..and I missed it. :)
12/24/2016
Peter B. VERIFIED CUSTOMER
Vehicle Make : Honda
Your customer service is exceptional. I was given daily progress reports about the status of the repair, which I truly appreciated.
In the customer service venue, communication is an essential element of interacting with the client. It places the client at ease about the timeliness of the repair, and builds confidence about completing the repairs.
I was in customer service for 42 years, and I recognize excellence in such service. LeRay and Auto Nation Collision meet the criteria for excellent customer service.
12/23/2016
Karun V. VERIFIED CUSTOMER
Vehicle Make : BMW
Laray was very professional & courteous throughout the process. They kept me informed every step of the way. Excellent service. Thank you!
12/20/2016
Carrie W. VERIFIED CUSTOMER
Vehicle Make : BMW
I appreciated the daily updates on the status of my vehicle.