A very impressive job, excellent customer service.
3/21/2015
Janice H. VERIFIED CUSTOMER
Vehicle Make : Ford
Having Hertz Rental at your location is so very convenient. Everyone was so courteous and professional.
3/6/2015
Richard H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We were not pleased in the time it took but we have used bates three times and will use them again if need be. And I've also recvomended bate too other people also. Thank you for the work that your people do.
12/31/2014
Maria R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Love the overall experience from checking in to a walk through and repair explanation, to the up-to-date texts/calls on vehicle status, to finished repairs; all in a timely, friendly manner. Thank you to all for your hard work and dedication. In a world like today people tend to easily complain and scream it aloud and throw it in someone's face but I believe in good deed and showing appreciation when a job is well done. Your shop has good people. We will definitely recommend Bates in the future. Once again, thank you!
12/4/2014
Michael P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very good job on the repairs! Would definitely come back.
9/27/2014
Debbie H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My dad, Angelo Candelari, and I were thrilled with the service we received this week with your company. In this day and age, good service is hard to find. We enjoyed working with Nuvia and Jay. They both went out of their way to help us. I personally appreciate how my elderly father was respectfully treated. He is 80 and older people are not always treated with the patience and kindness as he was this week.
I understand why Georgia Kaplon recommended you, and I will do the same in th future. Tks again, Debbie H
9/20/2014
Paul V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
All very courteous ... Thanks for the great coffee!!
9/5/2014
Kathy A. VERIFIED CUSTOMER
Vehicle Make : Saturn
Jay was very informative and kept me well updated
8/24/2014
John L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Staff was very friendly and helpful and the work was of good quality and delivered on time
8/2/2014
Julie V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome customer service in person and on the phone. Jay was a pleasure to deal with.
8/2/2014
Brian O. VERIFIED CUSTOMER
Vehicle Make : Ford
So far it looks like an excellent job. I haven't had much time to really look it over though. Cory added a nice touch to call him and bring the truck back and you guys would buff out panels that were not painted to make the clear coat look more uniform. I will take him up on that offer
I also liked the text message updates some were funny.
Brian
7/19/2014
Nathaniel C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very Good
7/3/2014
Edgar G. VERIFIED CUSTOMER
Vehicle Make : Ford
I've spoken with Victor from the Baytown store, I will take my truck up there Tuesday of this following week.
6/21/2014
David W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was excellent. The job was done quickly and professionally. I was very happy although the washing needed some help because my truck looked like it was dried was a dirty rag. But I'm not complaining I was very happy with the results of the repairs and the staff at your company was great thanks again, I will be happy to tell my friends and I wii return if I ever need repairs again. Thank you.
6/20/2014
Jose R. VERIFIED CUSTOMER
Vehicle Make : Ford
just wanted to thank your team for their professionalism.