Thanks for the good customer service and all the friendly reminders during the process. The repair of the vehicle looks and rides good.
4/25/2018
Donna D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Problems...Hood off Center. Steering wheel isn’t straight. Traction light stays on. I called and they said bring it back on Monday. I have faith that I will be satisfied when it is taken care of. Everyone was very nice. This is not the first time I have used Bates. I’ve always been very satisfied in the past.
2/24/2018
Gissell S. VERIFIED CUSTOMER
Vehicle Make : Dodge
They were great! My dodge nitro looks better than it did before!
2/24/2018
Joseph H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great workmanship, quick turn around, friendly service. Could not have had a better experience. Highly recommend Bates.
2/20/2018
Carolyn H. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was always kept informed about my cars progress. Loved the very upbeat friendly Russell. I always knew what was going on. I appreciate all your help.
2/9/2018
Robert A. VERIFIED CUSTOMER
Vehicle Make : Ford
Bates always does their work with speed, honesty and quality. I’ll continue to bring them my business.
2/5/2018
Paul S. VERIFIED CUSTOMER
Vehicle Make : Ford
Service was completed ahead of schedule and under quote. Thanks
1/5/2018
Francisco T. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs thus far in the vehicle appear to be good. I have used Bates and recommended them several times and never had an issue. Immediately, that is not the case with this experience. I dealt with Vanessa. She did not like to be questioned on the time frame when my vehicle was not ready at scheduled. There was a two day delay and I had to do some of the leg work with my insurance something that should of been handled by her. Had I not called the delay would gave been much longer. Her attitude towards customer service needs to be evaluate and addressed. Because of her responses and excuses I would have to reconsider using Bates anytime in the near future or at least the Bates at this location.
1/4/2018
Clarence W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Did a very good job car looks like new
Fanessa was couteous, friendly and professional.
12/30/2017
Lavonna J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Service was excellent and delivery timely; they made this a seamless process. Many thanks to Bates and their service team.
12/9/2017
Daniel M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Bates does real good work even when it comes to repairing my vehicles, but today 11-14-17 as I came in to pick up my truck I found things on there that were not on the truck when I dropped it's off. New scratches and scrapes and a little hole in the paint, the paint job looked good from a distance but from up close told a different story. Yes I was upset but they said they would fix it again.
11/15/2017
Brett H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Staff was friendly and made the process easy. Even though job was completed a day later than estimated (I understand things happen). I really expected a week. Took 4 days to inspect, get parts, and do the job. Very happy with the experience and process. Even had the vehicle washed and vacuumed. I really like the website updates and text messages. If I ever need any repairs or have any friends definitely wil sent them to bates.
11/11/2017
Horace S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very pleased, got our car back 4 days ahead of schedule. Very professional and kept us updated daily on the progress. Thanks!
11/11/2017
Marlieme B. VERIFIED CUSTOMER
Vehicle Make : Ford
I very satisfied of know that count with one of excellent service and profesional people, and excellent customer service and profesional auto repair.
Thanks Bates Collisions.
Sincerely Mrs. Marlene Barradas
10/28/2017
Shawn Z. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was so easy from start to finish and my car looks great!
10/26/2017
Lauren B. VERIFIED CUSTOMER
Vehicle Make : Kia
Very professional, timely, and did great work.
10/7/2017
Linda C. VERIFIED CUSTOMER
Vehicle Make : Kia
I have sent several friends to your shop. They ask me if I know someone and my response is always , If you want it done cheap go somewhere else if you want it done right go to Bates. I have always been 100% satisfied with the way I'm been treated and with the quality of work. Thank you for your commitment to quality and professionalism