I had 3 one dollar bills with lots of coins in one of my tray holders when I left the car for work. When I picked up the car the coins were still there but all the dollar bills were gone. Wow! Something is wrong here.
The actual car repair work was great and the car was completed before the expected finish date which was really great. Could have been perfect if the money had still been there when I received the car back.
1/10/2017
Patrick A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very well done, as usual. Keep up the good work.
1/10/2017
Janelle W. VERIFIED CUSTOMER
Vehicle Make : Ford
I am so pleased with the finish product. Bates Collision employees were so nice and professional. They did an awesome job on my Ford Exployer. They kept me informed on every step of the way. I would recommended Bates Collision on North.Main in Baytown Texas. Thank ya ll so much.
1/7/2017
Danielle H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Christian is who kept in constant contact with me daily updating me on the progress of the repairs. He is extremely good at his job, and knows customer service! I appreciate being constantly informed, and he did just that. Christian is the reason I am satisfied with your company. He knows this business, and made this process tolerable. I hope Bates knows what a great employee they have! Thank you!
1/6/2017
Gylla G. VERIFIED CUSTOMER
Vehicle Make : Audi
Job well done
12/28/2016
Linda F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fabulous as always so very happy with your system. MERRY CHRISTMAS
12/24/2016
Brian A. VERIFIED CUSTOMER
Vehicle Make : Ford
Just need to talk to service tomorrow. Washer fluid not coming out of hood sprayers, but comes out of rear washer sprayer. Noticed imperfections in hood paint once car was in garage. Will bring car back to shop tomorrow for them to look at it.
12/20/2016
Lynnette S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service and very nice people to work with. Christian is great
12/10/2016
Benjamin O. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My car looks wonderful
11/19/2016
Billy G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You guys are awesome... looking at my truck I can't even tell it was damamged... definitely earned my business for life and I will most definitely recommend you guys.
11/19/2016
Lucy C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The moment we walked in the door the young lady at the desk helped us right away. The young man that was in charge of our truck was very helpful also. The work done and the time it took the guys to repair our truck was very satisfactory. We were very pleased in the time it took to finish the repairs. Very satisfied!
11/5/2016
Heidi M. VERIFIED CUSTOMER
Vehicle Make : Ford
I really appreciate being notified along the way throughout my repair. Everyone who helped me was always very nice and knowledgeable. That made me feel very comfortable about leaving my car with Bates!
10/29/2016
Rubi J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Wrong color grill put on,scratches and drips of paint,lack of communication past the due date and car not even cleaned correctly when delivered.
10/25/2016
Miguel R. VERIFIED CUSTOMER
Vehicle Make : Kia
We system was very well organized from start to finish! The status updates were great! Vehicle delivery was right on time! I would and will recommend to friends and family!!
10/19/2016
Jerry I. VERIFIED CUSTOMER
Vehicle Make : Buick
I appreciated the daily updates that we received keeping us up to date with the status of our vehicle.
10/15/2016
William N. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service and you have very good employees that's what makes your business prosper.
10/14/2016
Denise B. VERIFIED CUSTOMER
Vehicle Make : Jeep
None
10/12/2016
Mary S. VERIFIED CUSTOMER
Vehicle Make : Ford
I love , love the text updates. The repairs were done correctly and efficiently.
10/1/2016
Amber A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Christian and Bates was great with keeping up to date with the process, where my car was in the process, etc. However, two pieces of panelling was left off the bottom on my car when it was put back together and I noticed it immediately. Christian had it looked at and Bates took responsibility and had it put back on right away. I appreciate the understanding of the importance of this and that it was taken care of quickly.
9/29/2016
Jody J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Red paint left on the steering wheel.. New wheel had to be ordered and I have to bring it back. Inconvenience ..