The only thing that was disappointing was the wet console and carpet in the front of the car when we picked it up. I guess it was let out in the rain with a window down or the window seal missing.
7/6/2018
Ray C. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was very professional, and experience was good.
5/11/2018
Julian B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The service was great, they treated us well and the car looks good as new.
5/2/2018
Luis A. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was contacted to pick up my vehicle. I found some misalignments and an attempt was made to repair. Vehicle came back out and found other issues with repair. Left vehicle and contacted the following day. I again found some misalignments and waited until repair made . I took vehicle home and after inspecting found other alignment issues. I will contact service rep but this is unfortunate that Your employees are not finding the misalignments before driving off with vehicle.
4/26/2018
Randy F. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Orange peel on entire bumper, poor fit, and a few paint blemishes near the passenger fog light.
3/3/2018
Connie F. VERIFIED CUSTOMER
Vehicle Make : Dodge
All were very courteous and respectful. My car looks like new.
2/23/2018
Christina L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would recommend your establishment.
2/7/2018
John S. VERIFIED CUSTOMER
Vehicle Make : GMC
You guys were very friendly and punctual. Your progress communications are the best I have ever encountered. Oh, and your work is outstanding!
2/7/2018
Martha M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated being kept up-to-date on when my vehicle was being repaired.
1/27/2018
Cuco S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent work thank you
1/13/2018
Jeremy H. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service. Thank you.
1/11/2018
Alicia S. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you
12/23/2017
Maria R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Good morning I was happy with the well done job. My car looks good, runs good, I'm getting used to driving again. I had to get used to driving the rental and I appreciate my car more. I liked that you'll kept calling and leaving messages to give us updates on the repairs. Even though it took longer after the date that you'll said to fix it, but I'm happy it looks very good. Thank you! And I wish u a merry Christmas and blessed 2018 year.
12/15/2017
Ashleigh S. VERIFIED CUSTOMER
Vehicle Make : Ford
I had to go back after I picked up my vehicle because my vehicle wasn’t all tighenting up an hoses were still loose. It took over a week to even find all the problems. A lot of time nearly two weeks before they started even working on it.
12/12/2017
Joel L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Awesome job, very professional, and recieved constant updates throughout the repairs. Would definitely refer customers to this collision repair shop...
Joel
11/11/2017
Sheryl R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job! Great service by all personnel. My car looks brand new!!
10/31/2017
Irene D. VERIFIED CUSTOMER
Vehicle Make : GMC
Great work always!!!
10/31/2017
Mark S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The passenger door window tint was not replaced , though I am glad Chris agreed to let me take it to joeys glass for repair at Bates cost, I just hope he meant what he said
10/7/2017
Steven J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Need better communication on status
10/7/2017
Donnie H. VERIFIED CUSTOMER
Vehicle Make : Mercury
The communication the first week was good, but the second week was non-existent. The work was good, but displeased with the communication. We have used Bates before and were pleased.