Wax residue was still visible in paint..fog lights were not working..front bumper was not properly aligned..
7/15/2015
Yuridia P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job! Loved the fact that I was always updated and kept in the loop! Would definitely recommend to everyone I know!
7/12/2015
Candace A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service. I appreciate that you stayed on top of my insurance when they wanted to deny coverage on certain parts necessary for the appropriate repair. Will definitely refer others. Thanks!
6/30/2015
Lesia R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I was really undecided on who to use to fix my caR because I didn't know how long to get the parts. But you guys blew me away. I drove up, you gave me an estimate and a date to bring my cat in. When I brought it in the other rental service didn't have a car for me after it was prearranged. No problem, within 5 minutes you put me in a rental and I was on my way. Everyday you textede with updates. I never had to look up your number or concerned about the progress of my car. I will definitely tell everyone I know that needs your service. Quite different than the other body shop in Baytown
6/28/2015
Becky T. VERIFIED CUSTOMER
Vehicle Make : GMC
Bates did a AWESOME JOB on repairing my Yukon... Thank You!!!
6/2/2015
Severo G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything was great!! Good job!!!
5/16/2015
Melanie Lanie. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate the great service received from Christian.
5/16/2015
Michelle B. VERIFIED CUSTOMER
Vehicle Make : Ford
I have used bates several times and it seems like this time took way longer then it should of. I understand parts break and have to reorDer etc... but 3 weeks is a Lil to long in my book.. and we still have to bring it back to get it finished totally because of the lower plastic below bumpet being cut by ya'll before the cattle guard arrived and it didn't need to be cut. total waste of our time and gas for ya'lls mistake.. and also the f150 logo on the side ya'll repaired has red in itand the driver side has none because it's older. instead of us asking about it and pointing it out.. I think ya'll should of caught it and called us to see if we wanted to purchase a new one for driver side to match the repaired side.We do want it replaced and ya'll are ordering it for us to be replaced.. my whole complaint is.. be more observant to older model vehicles details, what's on one side usually needs to match the other side, and for better updates ,have all the information needed on hand before calling customer and not exactly knowing what or how much more is needed to be done before vehicle is complete, don't make it to where the customer is calling daily to find out how much longer till done.
5/14/2015
Michael A. VERIFIED CUSTOMER
Vehicle Make : GMC
The repairs were made well, but I'd recommend taking pics with the client at the time of drop off to maintain complete transparency & remove any doubts about disputable matters that may arise at time of pickup.
5/2/2015
William H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job looks great
4/11/2015
Frances T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Love how professional everyone at Bates is. My new bumper looks awesome!
4/11/2015
Alma V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am not satisfied with Bates services , what should have took 2-3 days took two weeks. And because of this I am waiting on the insurance to reimburse me for the rental . I will not recommend this place to anyone.
4/9/2015
Juan L. VERIFIED CUSTOMER
Vehicle Make : GMC
Good job with my truck. Communication was great and the updates I appreciated as I rely on my truck for everything.
Look foward to doing buisness in the future with bates collision
4/9/2015
Joe Y. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I am very pleased with repairs to my Cadillac. And will recommend Bates to others. Thanks.
4/4/2015
Rogelio G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done, but there is only one predicament I have is the headlight lens not the same color since one is clear the other one is yellowish, the one on the driver side which you did not change. I'm wondering if I buy a new headlight assembly on driver side would you change it for free?
Thanks anyway.
4/3/2015
Karla C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Everything was super. The detail work was great!
4/1/2015
Lincoln W. VERIFIED CUSTOMER
Vehicle Make : Nissan
A fantastic job. Would use your company again if needed,and would it to others.
3/27/2015
Gladys Y. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Exellent!
3/14/2015
Cindy H. VERIFIED CUSTOMER
Vehicle Make : Mazda
I appreciate the caring, friendly service and the text updates.
3/12/2015
Shana M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Bates does amazing quality work that they stand behind. Always friendly and reliable service.