When dropping my car off I was told I would be given a ride to work… There was no shuttle… I had to drive a tech to my job and he had to drive my car back.
When picking up my car, the follow up was poor… No one to show me the car just gave me my keys and told me my car was out front. I was told they would clean the inside and try to get out the stains on my seats. no stains were removed and no explanation was given not even if they attempted.
6/19/2018
Kevin D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Roger was excellent kept me informed about my car repair progressing and I liked how the text message gave me updates every so often, everything was explained in detail and concise statements I liked about it.
6/16/2018
Josephine J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very helpful and professional especially especially Roger one of your employee his very professional on his duty he keeps me informed every time.
6/16/2018
Debra B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
No Comment thank you for an awesome job.
6/16/2018
Rosa I. VERIFIED CUSTOMER
Vehicle Make : Toyota
No communication, left several messages for a call back. The insurance agent is also unable to speak to the representative in charged of my case. I finally picked up my vehicle today after 3 weeks with no updates on the repairs. The insurance company is still unable to close the case due to the lack of communication from auto nation collision centers. Something so simple turned into the worst experience.
6/15/2018
Lawrence S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Courteous staff and great customer support. We always bring our cars back.
6/14/2018
Mary E. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you for doing a great job and the staff for their friendliness.
6/12/2018
Amber B. VERIFIED CUSTOMER
Vehicle Make : BMW
My tech was awesome!
6/9/2018
Rodger P. VERIFIED CUSTOMER
Vehicle Make : BMW
Robert McGuire was easy to work with and made sure everything was perfect. Much appreciated.
6/9/2018
Herbert F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job to Fallon and the Auto Nation Collision Team!
Herb F
Henderson, NV.
6/9/2018
Shashin P. VERIFIED CUSTOMER
Vehicle Make : BMW
Christian was very professional and took time to answer my questions and concerns
6/9/2018
Bobby P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Awesome job guys I Love what you did for with the paint job I asked for.I love it it's Just what I wanted.thanks.from Bobby P
6/9/2018
Andrew L. VERIFIED CUSTOMER
Vehicle Make : BMW
Roger was a great communicator, phenomenally helpful, and kind person to work with. I would recommend him to a friend anytime.
6/8/2018
Karen P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Already discussed with estimated Nick Lara. My repairs and rental car was being paid by a contracting company, one of their drivers hit and damaged my driver’s side mirror. I went in on 5/25 for the estimate but didn’t schedule to have the work until 6/4, so the body shop had a week to get the part ordered and if the part was not present by Friday 6/**** afternoon, I would have appreciated a call so I would not have dropped the vehicle off until the parts came to avoid unnecessary rental car charges. Instead Nick informs the morning I arrive with a representative from the contracting company on his way that the part will not be arriving on 6/4 and asked if I prefer to drop my vehicle when the part does arrive. At that point, too many balls are in motion. If I had been paying for the repairs and rental car myself I would have said yes, I was not in charge of the rental car reservations and the representative was in route. Bottom line, the contracting company paid for a least one extra day of rental car that was not necessary if we would have better communication on Auto Nation Collusion’s part. As far as the work itself, I am pleased with the completed work, and the staff were all very courteous.
6/8/2018
Ian Weng. VERIFIED CUSTOMER
Vehicle Make : Toyota
Daniel gave us a ride to Hertz. He didn't have to but he did it anyway. It saved us an hour of waiting for a ride from Hertz.
6/7/2018
Sung-ae C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Well done. Thanks
6/7/2018
Kenneth B. VERIFIED CUSTOMER
Vehicle Make : GMC
not my first time using your collision center,l'm a repeat customer because of the great work you did on a different vehicle. you also did a great job this time also.
6/5/2018
Deryl S. VERIFIED CUSTOMER
Vehicle Make : Toyota
We are happy with the repair job and with the timeline for the repair! And it was done a few days earlier than expected. Shout-outs to Daniel at Autonation for his help and estimate, and to Cristian and the staff at the Collision Center. Cristian kept us updated on the progress of the repairs, and the repair work is excellent. Thank you to all!
6/3/2018
Al K. VERIFIED CUSTOMER
Vehicle Make : Ford
Very helpful and friendly staff, awesome customer service. The completed work was excellent.
Falon and the front desk were great to work with.
A 10 all the way for your people!!!!!!!
6/2/2018
Marivic C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I thank Christian for diligently giving me an update of the status of my vehicle.
He always have a genuine smile and care for his customer. He takes pride of his job giving me assurance that if there will be anything that doesn’t satisfy me on the condition of the repair, AUTONATION will fix it.