I was a little nervous about how the car would turn out because I've had some bad experiences with other body shops in the past but it turned out great and your staff was friendly throughout the whole process. I would definitely recommend you guys to anyone who's looking for a shop that does quality work.
6/19/2018
Robert E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fix Auto goes above and beyond in quality and customer service!! I would never take my car anywhere else. The Stander's are AMAZING people and have a great staff as well. My car looks brand new! Thank you for all that you did for me!!
6/6/2018
Steve C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Well done
5/26/2018
Michael D. VERIFIED CUSTOMER
Vehicle Make : Honda
Bob did a great job with the repairs to my vehicle. Cleaning the inside was a very nice bonus on top of the great work that was done.
5/22/2018
Scott D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fix Auto is fully aware of the delay in delivering my car, mostly caused by the insurance company, but it certainly negatively impact the experience. And the detailing of my car was not impressive. It looks like it was done in a hurry. Masking tape behind the gas tank door, dust streaks on the dash, spots on the repaired area that really take some rubbing to remove. I was hoping for perfection after such a long wait. The people at Fix always treated me kindly on the phone, and the major repair appears to have been done well.
5/17/2018
Louann B. VERIFIED CUSTOMER
Vehicle Make : Honda
I was a self pay and to save me money the door was not completely fixed to my liking, so I scheduled another apt to get the door fixed. Thanks for the rest of the work.
5/5/2018
Dan M. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service and extremely customer friendly employees and owner. Would LOVE to work in a place like this!
5/1/2018
Bonnie C. VERIFIED CUSTOMER
Vehicle Make : Honda
I was almost completely satisfied. I was given the expectation that my car would be fixed in 3 - 4 days. It took 10 days. I had to do lots of coordination between Fix and Hartford to get it in 10 days. It appears to be well done, but would rather have a more realistic expectation up front. Otherwise, your customer service was very good.
4/28/2018
Shari D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
There were two major issues. The first issue involved confusion and delay between AAA and Fix Auto just to get the claim processed and the car scheduled for repairs. The second issue involved the time required to perform the repairs- 2 weeks for a $1200 repair. Communication was lacking as far as providing a clear explanation of the delays and status of repairs. The quality of the repairs however appears to be excellent.
4/19/2018
Ryan W. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff was very helpful, polite and sincere.
4/18/2018
Susan L. VERIFIED CUSTOMER
Vehicle Make : Honda
Fix Auto has very good professional people. From Robin who checked me in and explained the process to Tracie who kept me up to date by text as to the progress that was occurring. And to Melvin who was the technician assigned to my car’s fix and did a great job working with my insurance to make sure my car was brought back to New again. Thank You!
4/7/2018
Felicia R. VERIFIED CUSTOMER
Vehicle Make : Honda
Good work
4/6/2018
Andrea G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Car looks great! Thanks for making the process as easy as possible.
4/4/2018
Judy M. VERIFIED CUSTOMER
Vehicle Make : Kia
Fix Auto alway's goes the extra mile!
4/4/2018
Brad C. VERIFIED CUSTOMER
Vehicle Make : Ford
You guys went above and beyond came out amazing love it easy to work with you did a great job
3/3/2018
Dish Network. VERIFIED CUSTOMER
Vehicle Make : Ford
Great work on detailing the transit van. It felt like a new vehicle.
3/2/2018
Robert P. VERIFIED CUSTOMER
Vehicle Make : Honda
I mailed a letter yesterday to FIX Auto totally expressing my satisfaction with your recent service!
2/28/2018
Kimberly J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your shop did an amazing job. Thank you!!
2/17/2018
Rowena W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your great customer service. Robin and Mel in particular were very conscientious. You kept us informed and updated from the time we dropped the vehicle off for repair until it was ready. Maybe it would help to do a walk-around with the customer when they pick up the vehicle, but if that's not in your protocol or you don't have time, it was fine. -- Rowena W