I’m still awaiting parts that I had to call out were missing on the repair but included in the invoice.
8/3/2022
Aleksandra T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Initially, I scheduled an appointment to evaluate my vehicles damage, so that the evaluator could determine if any parts needed to be ordered before hand. I was told no parts needed to be order and we proceeded to schedule the vehicle’s drop off for repair. My vehicle was at Planet Ford for an entire week and when I checked on the progress, I was told they were waiting for a part to arrive and they had not even touched my car yet. I was an entire week without transportation because of their inefficient coordination.
Then, when they finally called to let me know my car was ready, the part that was replaced not only was lose, but it didn’t match my car’s color! So, again, I had to leave my car longer.
This repair shop has been the most unprofessional and inefficient experience I have encountered.
7/31/2022
Martin T. VERIFIED CUSTOMER
Vehicle Make : Ford
missing parts
paint job not incomplete
didn't replace my **** hitch
7/31/2022
Derek R. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you!
6/16/2022
Joshua P. VERIFIED CUSTOMER
Vehicle Make : Ford
Terrible communication throughout the process. The person assigned to my truck did not answer his phone or return a phone call one single time in over 2 months. Multiple issues with the truck after it was “ready” to pick up. Some were fixed while I waited. I have sent 3 emails since picking up the truck, and as usual no response. Truck has error codes, door ding, damaged paint, unopened parts found in the console that were supposedly replaced. I can go on. Terrible shop, terrible service, terrible communication. Will not use planet ford for anything in the future.
6/12/2022
Billy K. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional and excellent customer service. Extremely happy with how vehicle turned out. No complaints at all
6/10/2022
Alfred S. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you Michael for doing a GREAT job on my F-350 body repairs !!!
6/4/2022
Cathy L. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone worked with me to make sure Geico paid for all repairs including the extended rental.
4/29/2022
Charlene K. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Dustin and his team did a phenomenal job on my mercedes benz. Just like it never happened.
4/25/2022
John C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
From start to finish. Your staff was friendly, and worked in a very professional manner. The entire job, was completed ahead of schedule. And the workmanship looks just like brand new! I will be happy to recommend the Plannet Ford body shop to every one that I know!
4/24/2022
Quincy G. VERIFIED CUSTOMER
Vehicle Make : Ford
Unfortunately the repairs where not completed to my satisfaction after over 2-months. I explained on more than one occasion I wanted it to be returned “whole” just as it was prior to my accident. I was assured it would be and it was not!! I had several after market parts including headlights and foglight, of which one side of fog lights where damaged during accident. My truck was returned to me with no LED lights at all…. Both the foglight and headlights where “thrown away” during inspection/assessment of damages. After 2-return trips back to have issue corrected, I had to finally order parts myself to have replaced. So much for it being returned “whole” upon completion after over 2- months in repair!!
4/21/2022
Mark G. VERIFIED CUSTOMER
Vehicle Make : Ford
Which vehicle were you referring about. I had 2 Ford vehicles in the repair at one time.
3/27/2022
Steven K. VERIFIED CUSTOMER
Vehicle Make : Ford
I was given way too many promises of completion that didn’t hold up.
3/18/2022
Tiffany J. VERIFIED CUSTOMER
Vehicle Make : Ford
Too much to type. You can contact me if you wish.
3/18/2022
Gary C. VERIFIED CUSTOMER
Vehicle Make : Ford
The vehicle I scheduled to go back to the shop to redo the areas where the paint did not apply as planned. Once complete I will be satisfied.
3/12/2022
Charles R. VERIFIED CUSTOMER
Vehicle Make : Ford
No communication. No follow up. Terrible analysis and diagnosis of problems. Vehicle was returned not repaired.
3/7/2022
Kathleen S. VERIFIED CUSTOMER
Vehicle Make : Ford
Dustin was great. Repairs look nice. Please don’t send this survey again. This is the third time I have received it.
2/27/2022
Kyla H. VERIFIED CUSTOMER
Vehicle Make : Ford
When my car was returned there was water in the back right passenger side of the floor. Indicating there is a problem with either the seal on the door, which could have come from the accident. The trunk doesn’t lift in the normal fashion it did previously. It feels like it’s not aligned or off a bit when it opens and shuts. I was satisfied with the cleanliness of my car was excellent and the repairs of my bumper appear to be excellent.
2/27/2022
Todd L. VERIFIED CUSTOMER
Vehicle Make : Ford
Dustin Misenhimer was my go to guy. Delivered above and beyond my expectations