Overall, I am glad that my car was fixed but the communication could have been a lot better. Many times I called and didn’t get a response or I wouldn’t receive a call back until days later. The experience was very uneasy in the beginning.
1/1/2021
Leesha R. VERIFIED CUSTOMER
Vehicle Make : Ford
Just make sure everything is on time
12/30/2020
Bernard R. VERIFIED CUSTOMER
Vehicle Make : Ford
Renee did a awesome job on my repairs and I my vehicle back in 2 days! That’sa record time for this repair!!!! Thank you guys again!!!!! Awesome work!!!!!
10/8/2020
Stephen W. VERIFIED CUSTOMER
Vehicle Make : Ford
In all honestly it would be very hard to make this right. You guys had my truck over a month. I arrived three times to pick it up and it was not fixed correctly. You all missed multiple damaged items. Now I am stuck fixing my own truck when I should be mourning the loss of my mother.
Possibilities of making it right:
****. Trading in my 2017 F-250 King Ranch for a EXCELLENT deal on a 2021 F-250 King Ranch
2. EXCELLENT deal on a 2021 Raptor for my wife.
10/6/2020
Michael L. VERIFIED CUSTOMER
Vehicle Make : Ford
Still repairs that need to be made.
9/30/2020
Kevin K. VERIFIED CUSTOMER
Vehicle Make : Ford
I was completely satisfied on the end product and the process
9/26/2020
Bill B. VERIFIED CUSTOMER
Vehicle Make : Ford
Estimator was great and stayed in touch
9/11/2020
Luther P. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for the good work. Kudos for everyone!
9/10/2020
Ernest F. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Rene is an outstanding example of excellent customer service. Ford is fortunate to have him on your team.
9/6/2020
Jesus G. VERIFIED CUSTOMER
Vehicle Make : Ford
Exelent job done.
8/1/2020
Patrick B. VERIFIED CUSTOMER
Vehicle Make : Ford
Very helpful
7/22/2020
Richard Medina. VERIFIED CUSTOMER
Vehicle Make : Ford
Rene did a great job thanks Planet Ford!
7/16/2020
Nelly M. VERIFIED CUSTOMER
Vehicle Make : Toyota
My estimator Jose Chavez went above and beyond got the car repaired ahead of time and a great quality finish. Would definitely recommend
5/26/2020
Christa H. VERIFIED CUSTOMER
Vehicle Make : Ford
I never had one person reach out to me during the repair on my car. I had to call and get updates on my own. My car took two months to repair and 7 visits to planet for collision. I still have to go back to have some things replaced. At one point the person who was overseeing the repairs on my vehicle was fired and so my car sat while it was sent to someone else to get the repairs completed. I still have swirls and scratches in my new paint. My rear wheel still makes a scraping noise, my fender liner is not attached to a plastic part that is missing underneath my car. The rear bumper is missing the connection for the inner fender. Overall this has been one of the worst experiences I have ever had. There is no attention to detail when these cars are repaired. I will say that once my was repairs were picked up by Dustin he has tried very hard to resolve my issue without getting paid for this via commission.
4/27/2020
WENDY H. VERIFIED CUSTOMER
Vehicle Make : FORD
dropped car off on Dec 21... received it back on Dec 31 hour and half later than "estimated" for a minimal damage. when I called and checked on it person was rude..if I wanted car detailed I would not receive it back until Jan 2..and they charged the insurance for doing it. radio station changed..no reason for it all seats moved steering wheel moved..again only had bumper repair..when bringing my car back for me to pick up...driver sped through parking lot..was it repaired yes entire experience very disappointed
1/1/2020
GARY R. VERIFIED CUSTOMER
Vehicle Make : FORD
The repairs look great. It took way too long. I would say **** to **** ****/2 weeks too long.
12/31/2019
DELORES W. VERIFIED CUSTOMER
Vehicle Make : FORD
Work was done in a timely manner and Rene was very helpful in any way that he could help make my situation better. Great Job Rene!!
12/28/2019
Jose R. VERIFIED CUSTOMER
Vehicle Make : KIA
They did an amazing job repairing my car. It came out looking brand new again!! Very good at keeping me updated and went above and beyond my expectations!! (:
12/21/2019
Joan R. VERIFIED CUSTOMER
Vehicle Make : FORD
From the start to the finish, Rene was helpful and always available. He was knowledgable, pleasant, precise, time conscience, and detailed.
Thank you!!
12/21/2019
MARIA C. VERIFIED CUSTOMER
Vehicle Make : HONDA
Great customer service that's why we keep coming back. Keep up the good job!!!