Mark was very understanding and helpful and explained the steps toward completing work to making my car ready to drive. It was ready when he said it would be.
7/30/2016
Joel P. VERIFIED CUSTOMER
Vehicle Make : Ford
Fantastic job!!! You guys were amazing.
7/26/2016
Krystle F. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Paint job was not done. I was asked to return next week to fix it and I live over half an hour away. Door handle is sticking and has left me stuck in my vehicle more than once. My car was obviously not done and I was told it was. Took over a month to not completely fix it. My vehicle was returned to me on absolutely zero miles to empty so I had to go get a gas can, use the rental to fill it up then go get gas in my car. You'd think after spending 6 grand you all would have the decency to put five bucks in the tank. It was on 25 miles to empty when I dropped it off. This was by far the worst experience I've ever had or heard of with vehicle repair.
7/21/2016
Brady L. VERIFIED CUSTOMER
Vehicle Make : Ford
The truck was not completely fixed.
7/21/2016
Alden B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Wasn't ready at time given to me. Picked up & returned to have marks buffed on back panel. Started home again check engine light was on. Waited while it was checked & was told light was off. Left again & light was still on. Told me headlight was not reconnected. Left it again & Picked up in pm. Finally ready. People I dealt with were very nice
7/8/2016
Charles M. VERIFIED CUSTOMER
Vehicle Make : Ford
Got it done in the time they said they would I really appreciate that
7/2/2016
Jaime H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Mark was awesome!!
6/30/2016
Sally H. VERIFIED CUSTOMER
Vehicle Make : Ford
Can't tell the difference. Great repairs and communication with both Jose and Jason.
6/16/2016
Jimmy &. VERIFIED CUSTOMER
Vehicle Make : Ford
Enrique V. (Sales) Went above and beyond to make my new vehicle purchase a good exp. Unlike my past ones with other Ford dealerships. There were a few scratches that were noticed during final walk through and without hesitation he assured me it works be taken care of. Your dealership is approximately 45min to an hour from where I live and work ( sugar land), And will gladly return for future service needs. I will recommend all my friends and family to your dealership because of Enrique's efforts. Feel free to contact me. Jimmy Do
6/15/2016
Trevor B. VERIFIED CUSTOMER
Vehicle Make : Ford
Straight forward process.
6/14/2016
Brian K. VERIFIED CUSTOMER
Vehicle Make : Ford
Great communication all along the way. Very pleased with the team You have there.
6/11/2016
Micky D. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything was good until the last week when I was told four different times my vehicle was ready.
6/8/2016
Leticia J. VERIFIED CUSTOMER
Vehicle Make : Ford
your team did an outstanding job of educating me on the repair process, keeping me updated on the repair progress and most of all expediting my repairs. I'd like to give a huge Thank You to Planet Ford in Spring for treating us like family... This is our families 4th vehicle purchase with Planet Ford and after this experience it's safe to say we are Planet Ford customers for life!
6/7/2016
Mariamma T. VERIFIED CUSTOMER
Vehicle Make : Mazda
We completely satisfied with your works
6/5/2016
Alyssa M. VERIFIED CUSTOMER
Vehicle Make : Ford
Amazing service.
6/4/2016
Armando M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job I'm very happy with your efforts
6/4/2016
David J. VERIFIED CUSTOMER
Vehicle Make : Ford
It took 4 days longer to get than I was told
6/4/2016
Gilbert M. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for doing a good job on my Ford Transit,I will highly recommend you
6/1/2016
Brooke V. VERIFIED CUSTOMER
Vehicle Make : Ford
Jose did a wonderful job with repairing my vehicle and provided me with great detail with what was going on with my vehicle. It was done in a timely manor and the result was fantastic. I will definitely be using planet ford in the future.
5/29/2016
Tommy O. VERIFIED CUSTOMER
Vehicle Make : Ford
The whole process was handled professionely and loss time of the truck doen time wasfast