Marcus was great! He kept me informed through the whole process. He was also patient when my car insurance company was dragging their feet. Marcus did his part in making sure things went smoothly. He was awesome!
8/15/2017
Debra F. VERIFIED CUSTOMER
Vehicle Make : Buick
Jose, thank you for texting the progress of the repair every step-of-the-way. My car looks beautiful, and I will recommend Planet Ford to my friends. Again, thank you for your exemplary customer service and workmanship. Debra F
8/15/2017
Sandra G. VERIFIED CUSTOMER
Vehicle Make : Mercury
Excellent communications, knowledge and all around fantastic service.
It was by far the best experience I have had. Marcus
was very helpful and kept me informed on any updates.
I don't want to have any reason to come back but
I would certainly return to Planet Ford and recommend
Planet Ford to anyone needing repairs. Thanks again for making
An unpleasant experience a pleasant event.
8/9/2017
Renee M. VERIFIED CUSTOMER
Vehicle Make : Ford
The technician who came to our house and helped us out was very nice and professional.
8/9/2017
Brittany E. VERIFIED CUSTOMER
Vehicle Make : GMC
I really enjoyed how nice the staff was. It made my experience very pleasant. Marcus was wonderful too. He explained everything to me very well when I had questions and just made this process very nice for me.
8/5/2017
Muhammad M. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional and caring.
8/2/2017
Eddie G. VERIFIED CUSTOMER
Vehicle Make : Ford
Jose Chavez was very helpful! He made the process very easy,and was nowledgeable & kept me updated. Enjoyed working with Jose. My truck hood was painted, and now looks great. Looks like new! Very pleased! Thank you all very much!
7/28/2017
Kathie G. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent customer service.
7/27/2017
Joseph S. VERIFIED CUSTOMER
Vehicle Make : Ford
The steady flow of information via text updates with the pictures are great thanks
7/26/2017
Donna B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I am very pleased with the repair work done on my Lincoln Aviator. Thank you so much to Jose Chavez and his team at Planet Ford for a job well done! Donna B
7/26/2017
James S. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciated the updates from Marcus I received every few days. My truck looks like it was never in a accident.
7/21/2017
Chris A. VERIFIED CUSTOMER
Vehicle Make : Ford
I am in contact with my advisor, and I am giving him the opportunity to correct the issue.
7/17/2017
Maria S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
It' was a very good experience, thanks to Natalie Phillips. Otherwise my experience would have been a nightmare. My car went in on May 16th & got it back today Jul 14th. Tooooo long. But once Natalie took care of it, the work was done and she kept sending me upgrades on the job. You're lucky to have her. Maria S
7/15/2017
Jonathan R. VERIFIED CUSTOMER
Vehicle Make : Ford
Love the text update feature. Jay was very helpful.
7/15/2017
Katherine D. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I was impressed with the daily up to date status of my car via of text and letting me know when they plan to be completed. Every thing went well !!
7/13/2017
Gary R. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional PEOPLE working at the facility. Seems to be high emphasis on customer satisfaction. Very pleased with site provided direct contact liaison with insurance providers
High quality work.
7/8/2017
Cary C. VERIFIED CUSTOMER
Vehicle Make : Ford
There still are some scratches on my bumper and my trailer hitch frame is still cracked.
7/7/2017
Brent K. VERIFIED CUSTOMER
Vehicle Make : Ford
My biggest concern is service and Marcus went far and beyond I am supper pleased. Will be back every time.
7/7/2017
Dava C. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Marcus did a great job! He was patient with me as I went through my vehicle and explained everything on my invoice to me. If I need to have repair work done again I will definitely come back.